Victory Toyota of San Bruno - Service Center

Diem was very helpful scheduling my urgent service appt. Chris did a great job checking me in and ensuring I understood the estimated costs. The team there is always friendly and professional. They found Chris did a great job checking me in and ensuring I understood the estimated costs. The team there is always friendly and professional. They found a coupon for me to use on a very expensive repair - which I appreciated. I know my old 2006 Prius is still running due to the great service at Victory Toyota! More

I had an appointment to drop off my car at 7am. The whole day I didn’t receive a call with any updates. I called a couple of times, the first few times no response. After the second attempt I got a The whole day I didn’t receive a call with any updates. I called a couple of times, the first few times no response. After the second attempt I got a call back with no updates. I called again in the evening because I knew they were closing soon but when they transferred me no response. I called back and who ever answered didn’t give me a chance to explain no one was answering he just immediately transferred me. I was concerned because they never told me they planned on keeping my car. When I called the next morning there were also no updates. So we just decided to drive down there and that’s when they told me my car would be ready in an hour. More

The work is done neatly and the attitude towards customers is very kind and nice. Good luck Chris. customers is very kind and nice. Good luck Chris. More

They delivered the car to me at night and it was very dirty. I took the car to be washed the next day and there were small stone cracks on the car's window. The officer told the manager Musa Tosun and th dirty. I took the car to be washed the next day and there were small stone cracks on the car's window. The officer told the manager Musa Tosun and they said they would fix the car but the crack got bigger and they sent me back without fixing my car. They victimized me More

The staff is friendly and the service was performed in a timely manner. It was an overall good experience! timely manner. It was an overall good experience! More

My visit went amazing. I had a last minute drop in. I had no clue there was a nail in my tire. Good thing someone pointed it out. I had no idea, but they were able to help I had a last minute drop in. I had no clue there was a nail in my tire. Good thing someone pointed it out. I had no idea, but they were able to help me right away. they patched up my tire till replacement tire came in. More

Andrea was efficient, understanding and very knowledgeable. Great rapport! I look forward to working with her again. knowledgeable. Great rapport! I look forward to working with her again. More

Dong took care of me and provided excellent and timely service. Promised me 3 hours and succeeded in his endeavor. service. Promised me 3 hours and succeeded in his endeavor. More

I’ve been coming here for years and don’t trust any other dealer to service my car they are 5 stars to me dealer to service my car they are 5 stars to me More

So disappointed. Where to start? The service department gave me a time they would be done with my car finished. I came back and it hadn’t move from the spot i had par Where to start? The service department gave me a time they would be done with my car finished. I came back and it hadn’t move from the spot i had parked it in. Then went I asked if it was done they looked at confused. Then they said no. I waited an additional hour. Then the service person told the same exact measurements of my front and rear brakes as the last time I was in. The last time I was in was roughly 6 to months prior. So this leaves me wondering if they even did anything. The last time I was in for service they had not rotated my tire when they said they had. My wheels are marked and when I look the wheel we in the same position as when I dropped it off. When I called they told me they would review it. They later found via video that it was intact not done. So there’s your review. Nice people but garbage service. More