Villages Subaru

We had some regular service performed at the dealership. As always, it was done quickly and professionally. We got the car back freshly washed, wonderful experience. As always, it was done quickly and professionally. We got the car back freshly washed, wonderful experience. More

Have always been pleased with their customer care as they are considerate of my time and keep me updated as to their progress. LOVE my Subaru. are considerate of my time and keep me updated as to their progress. LOVE my Subaru. More

Bill Bryan Subaru is my favorite. I am a little disappointed in the original rear wheel bearings on my 2016 Forester. They only lasted 67,000 miles. A $217 bearing that lasts 67,000 miles. I bought disappointed in the original rear wheel bearings on my 2016 Forester. They only lasted 67,000 miles. A $217 bearing that lasts 67,000 miles. I bought the car new and I've never towed a trailer or overloaded the car. I understand there was a Technical Service Bulletin that specified improved bearings to be installed. I hope Bill Bryan Subaru installed the improved bearings. I don't want to have to replace them in another 67,000 miles. More

My disappointment isn't about the sales staff, but instead, it has to do with the all the fees that are added to the price of the cars (dealer fees, aka: dealer profit). Oh, and new to me, a fee for instead, it has to do with the all the fees that are added to the price of the cars (dealer fees, aka: dealer profit). Oh, and new to me, a fee for the cost of certifying the car. The car is priced higher because it cost the dealer to certify it. That's fair. But then, in tiny print, it's explained that a separate fee will be added to the price of the car, for certifying it. So, certification is charged twice. Add it all up and car costs a few thousand dollars more than listed. No matter how the rest of the purchase goes, that part left me with a really bad taste for the whole transaction. The sales staff were very nice. I don't think I've met nicer sales people anywhere. They are definitely Bill Bryans strongest and best asset. This is our third Subaru, and the first with all the safety and convenience features. Our last Forester was a 2007 LL Bean. We love the way our "new to us" 2018 Forester handles. For a while though, we'll be busy learning how all the electronic features work. More

I drove the same car for 20 years. I needed to do some test driving. When Jason Hampton introduced himself, he didn't know what he was in for. I had that poor guy in and out of so many cars, even leaving test driving. When Jason Hampton introduced himself, he didn't know what he was in for. I had that poor guy in and out of so many cars, even leaving at one point to go test drive another brand. But I came back and he patiently helped me find the right car. And I never felt pressured into buying. If you're going to buy a Subaru, head over to Bill Bryan and ask for Jason Hampton. More

Cleveland went above and beyond during our car buying experience! We would definitely buy from this dealership again. Thank you so much, we will be back! experience! We would definitely buy from this dealership again. Thank you so much, we will be back! More

This dealership is excellent and certainly is special in their customer service. They inform you of how they will handle the problem and then explain the results of what has been done answering any question their customer service. They inform you of how they will handle the problem and then explain the results of what has been done answering any questions posed to them. More

The sales reps. we had was about my age and we got along fine.I'v ben there 3 times after I got my 21 outback and no one can seen to help with the electronics. you have to park under a shade tree just to s fine.I'v ben there 3 times after I got my 21 outback and no one can seen to help with the electronics. you have to park under a shade tree just to see it the screen it's junk. another thing I'v bought 3 new Outbacks at Bill Bryan's and they have all been 6 cylinders how all you can get is a pissy little 4. I don't think I'll be getting another one thats for sure. and they use to have a 2 year oil change now it's like maybe 2 changes. Thats my story and I'm sticking to it. I used to tell other people what a great car it is, thats gone. Thank Lonnie Dossett. More

Friendly, professional staff, great customer service! No other words needed to describe great experience at Bill Bryan Suburu service center for first 6000.00 mile service on new Outback. other words needed to describe great experience at Bill Bryan Suburu service center for first 6000.00 mile service on new Outback. More

We were In and out very fast. We were Met promptly. The service that was completed was throughly explained. Waiting area was a bit chilly. service that was completed was throughly explained. Waiting area was a bit chilly. More