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Villages Subaru

Leesburg, FL

4.7
1,909 Reviews
Villages Subaru is not just your Leesburg Subaru dealership, we also provide a full line of services dedicated to our Florida customers. From Subaru car repairs performed by expert mechanics, to OEM Subaru auto parts, to car loans, Villages Subaru is the smart choice for your automotive needs. Come in and say hi! We're located at 8730 US HWY 441, LEESBURG, FL, near Ocala, Sanford, Orlando, and Mt. Dora. Or, you can give us a call at 352-290-2725.
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8730 U.S. 441

Leesburg, FL

34788

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Showing 1,909 reviews

February 25, 2021

I came in for routine service as a first time customer and was extremely pleased with the way I was treated. Emily is fantastic!! I needed some extra work done and I was given a loaner so I could go home More

by aluehl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Feb 26, 2021 -

Villages Subaru responded

Aluehl, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Emily.

February 25, 2021

Helpful - listened to the problem, found it was covered under warranty- ordered part and let me know when it came in- follow up apple scheduled More

by GARLAND804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro, Emily
Feb 26, 2021 -

Villages Subaru responded

Garland, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

February 24, 2021

Service Department at this dealership is excellent. Rachel Porcelli is the BEST! She is efficient and caring. Great employee! Unfortunately, the sales department at this dealership is the worst! More

by timothyjhampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli
Feb 25, 2021 -

Villages Subaru responded

Timothy, we are glad to hear you've enjoyed your experience with our service department, but we are sorry to hear that you are unhappy with sales. Our #1 goal is 100% customer satisfaction. We are always looking for ways to improve and would appreciate any feedback you would like to give.

Mar 03, 2021 -

timothyjhampton responded

I have built two Outbacks on the Subaru website and asked the dealership to order them for me. The 2020 could not be ordered due to Covid-19. Certainly understandable. So I built a 2021 online and visited the dealership to review all options spending time with the salesperson. After we completed the list of options I was introduced to who I think was the Assistant Sales Manager. He advised they would look to see if the car with the options I wanted was available and already manufactured. As I recall he mentioned ordering a car from the factory would affect their allotment from the factory. Never did hear about purchasing the model with the options I wanted. Plan to write to the CEO of Subaru North America to ask if I can buy the car directly from the factory.

February 23, 2021

Drove two hours after receiving an online quote and during negotiation I was told to “read the fine print because it was an add”. I tried to show him it was a personal email from Kathleen to me and he More

by soleksak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Maita
Feb 25, 2021 -

Villages Subaru responded

Soleksak, We apologize for your negative experience. At Bill Bryan Subaru we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and we apologize for the inconvenience. The General Manager, Joe Goguen, would like to speak with you further about this situation and see if there is anything he can do to resolve your concerns. Please reach out to him at joegoguen@billbryanautos.com or 352-435-9350. We hope to hear from you soon!

February 23, 2021

Professional service completed the work ahead of the anticipated schedule at the price I anticipated. Called me when the car was available and washed it at no additional cost. More

by ecooper98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandrow
Feb 23, 2021 -

Villages Subaru responded

ECooper, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

February 23, 2021

It all starts being greeted at the door when I pull in. Great service, friendly people and well maintained building. The young lady kept me informed during my visit an when checking out she said the car More

by MCALISTERWILLIAM05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember her name.
Feb 23, 2021 -

Villages Subaru responded

Mcalisterwilliam, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

February 23, 2021

Easy to work with and price ended up being fair. Flexible in terms of finalizing the deal and working out final details. Will continue to support Subaru in the future. More

by bill.ortbals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rivera
Feb 23, 2021 -

Villages Subaru responded

Bill, thank you for your loyalty to the Subaru brand and for choosing to do business with us. Come back to see us in the future!

February 22, 2021

Bill Bryan sales department was amazing to work with. They made the car buying process a breeze. I would definitely recommend them. I appreciate all of the work put in by everyone. More

by stacywaldroff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Ives, Jeremy Lansing
Feb 23, 2021 -

Villages Subaru responded

Stacy, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

February 22, 2021

Rafael and Robert M. took time and gave us adequate time to assess, review, understand and drive the vehicles which we purchased. They also opened the dealership early and stayed late. Clearly they have the More

by johnstob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
See above
Feb 23, 2021 -

Villages Subaru responded

John, we appreciate your recommendation and review. Thank you for choosing us for your recent vehicle purchase. We are happy to hear that Rafael and Robert provided the knowledge necessary to help you with your purchase and that he made you feel at ease. Please come back to see us in the future!

February 22, 2021

Very nice people to work with. They greet you at your car and verify what your appointment is for. Check the vehicle for prior damage. Asked about car wash which I said yes. That is a very nice service. Plea More

by linvillenancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Feb 23, 2021 -

Villages Subaru responded

Linvillenancy, we are thrilled to hear you enjoyed your experience with us. It is our top priority to provide our customers with outstanding service. We look forward to helping you again in the future!

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