Villages Subaru - Service Center

Everyone was friendly, answered all my questions. Kept me informed about the car. Nice experience but I will add the fact that I have had good service since I purchased my car. Kept me informed about the car. Nice experience but I will add the fact that I have had good service since I purchased my car. More

Prefer Village Subaru over Jenkins in Ocala after having my new Subaru and will resume all future services performed with Village Subaru for both of my Subaru autos my new Subaru and will resume all future services performed with Village Subaru for both of my Subaru autos More

The service manager did not correctly diagnose the issue with my vehicle. My Subaru Forester shut down 15 times at stop lights over 2 years. I wanted the battery changed to the appropriate battery for a veh with my vehicle. My Subaru Forester shut down 15 times at stop lights over 2 years. I wanted the battery changed to the appropriate battery for a vehicle with the start stop feature. I kept getting various, incorrect diagnoses as to why my vehicle was shutting down. It was not until a Subaru Advocate assigned me a case number and had the service department hook my vehicle up to a computer and had me drive my car. Within 5 minutes my vehicle shut down and the person operating the computer found the issue. Because the battery was not accurately diagnosed my disabled husband and I were placed in dangerous situations on the road, I have a valid warranty on my vehicle. I am not pleased with the service I received and in addition, the service manager quit speaking to me, Marcy Basco More

Dis not have to wait for appointment, they provided a loaner car, diagnosed and fixed problem quickly, good experience. loaner car, diagnosed and fixed problem quickly, good experience. More

Nice atmosphere and comfortable waiting area. . snacks were appreciated. Great treatment by the service personnel and the head of the Parks department . snacks were appreciated. Great treatment by the service personnel and the head of the Parks department More

I was so grateful they were able to get me in very quickly and diagnosed the problem right away. Great communication! summer was excellent! quickly and diagnosed the problem right away. Great communication! summer was excellent! More

The previous dealer did not strike me as friendly or concerned about customers. The front office was loaded with xxxxxxxx, and the sales staff had to deal with their attitude as well. Villages Subaru concerned about customers. The front office was loaded with xxxxxxxx, and the sales staff had to deal with their attitude as well. Villages Subaru is more friendly and seems to be more interested in the customers experience. I gave this review 4-stars because I have a hard time justifying the withdrawing of funds from my retirement account to do some of the maintenance that is required/recommended, but hopefully it will pay off in the long run. The service department is straight up friendly, knowledgeable, and efficient. I’m lazy when it comes to keeping my car clean, and I appreciate the car wash and vacuuming after each service visit. My compliments for keeping the restroom clean. Just in case you’re wondering, I’m not a mystery shopper..😎. Thanks for taking over Bill Bryant. I very much dislike arrogant, pushy, attitudes. More

Fast and efficient. Love the videos of my vehicle of the work done. Appreciate the quick rinse they do. Love the videos of my vehicle of the work done. Appreciate the quick rinse they do. More

Everything was good no problems Everything was good no problems Everything was good no problems problems Everything was good no problems More

Excellent dealership! !! They worked diligently in my car without a previous appointment. The personnel are very cordial. !! They worked diligently in my car without a previous appointment. The personnel are very cordial. More