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Villages Subaru - Service Center

Leesburg, FL

4.7
1,042 Reviews

1,042 Reviews of Villages Subaru - Service Center

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August 16, 2021

The service was great. I arrived early for my appointment and they still got me in. The service technician was very professional and kind. I was consulted before any additional service was performed and I wa More

by jenniferroque08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Aug 16, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

August 16, 2021

The sales team is very pushy and was attempting to get me to purchase a 2019 wrx sti when I was there to service my 2020 wrx sti that I bought brand new. Outside of the sales team being desperate for a sale, More

by Tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hampton, Brent Moake, Lindsey Browning, Tyler Torres, Kathleen Maita, Jeremy Lansing, Janene Black, Lee Weith
August 13, 2021

Would have given 5 stars, but they didn't wash my car. Had to use more words or I wouldn't be adding anything more More

by EMUSGUIRE50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist, 5 stars
August 10, 2021

Outstanding service! Dealership is clean and comfortable. Service department was efficient and friendly. A loner car was made available and it was new and clean. Senior master technician Sean did excellent w More

by toddberryman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro and Sean
Aug 10, 2021 -

Villages Subaru responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Suabaru dealership. Bill Bryan Subaru is happy to hear that Sean was able to give you the customer service we want everyone to experience. We look forward to seeing you again!

August 10, 2021

Service was great and Rachel was very helpful. A young gentleman in the showroom ask me if I would like a snack. A warm apple pie.WOW More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Moake
Aug 10, 2021 -

Villages Subaru responded

Thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Rachel!

August 06, 2021

Outstanding service! The Dealership is clean and comfortable. well staffed and managed. The service advisor was a pleasure to work with. This is why we bought four new vehicles from them! More

by amjm42
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Lansing
Aug 09, 2021 -

Villages Subaru responded

Wow four vehicles! Thank you for your repeat business - it means the world to us to see our customers come back! Thank you for your 5 star rating and review. Let us know if there's anything we can help you with!

August 06, 2021

We were lured to the dealership with an email stating that we could purchase a 2021 Forrester for $5500 plus our 2020 Forrester trade-in. When we arrived, we were told it would really cost us $10,000 to More

by sricci103
Recommend Dealer
No
Employees Worked With
Name not on any list above.
August 05, 2021

Friendly staff. Good service. Quick oil change with no appointment needed. Complimentary car wash is very nice. I will return for future needs and services. More

by Prousee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 09, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

August 04, 2021

Service was fine but took longer than expected to get started with the work. There are usually little unexpected problems that cost more than expected. Overall a good experience. More

by vincentcz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro in service
Aug 04, 2021 -

Villages Subaru responded

Thank you for taking the time to leave your rating and review. We're sorry to hear about the unexpected problems you encountered but were glad you had an over-all good experience at Bill Bryan Subaru. Please let us know if you have any suggested on what we could do better next time.

August 03, 2021

Alejandro was courteous and professional. Staff did the maintenance work promptly. A good experience. I will certainly continue to have work done at this dealership. More

by slin48nunzia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Browning
Aug 04, 2021 -

Villages Subaru responded

Thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again!

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