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Villages Subaru - Service Center

Leesburg, FL

4.7
1,107 Reviews

1,107 Reviews of Villages Subaru - Service Center

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February 25, 2021

Helpful - listened to the problem, found it was covered under warranty- ordered part and let me know when it came in- follow up apple scheduled More

by GARLAND804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro, Emily
Feb 26, 2021 -

Villages Subaru responded

Garland, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

February 24, 2021

Service Department at this dealership is excellent. Rachel Porcelli is the BEST! She is efficient and caring. Great employee! Unfortunately, the sales department at this dealership is the worst! More

by timothyjhampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli
Feb 25, 2021 -

Villages Subaru responded

Timothy, we are glad to hear you've enjoyed your experience with our service department, but we are sorry to hear that you are unhappy with sales. Our #1 goal is 100% customer satisfaction. We are always looking for ways to improve and would appreciate any feedback you would like to give.

Mar 03, 2021 -

timothyjhampton responded

I have built two Outbacks on the Subaru website and asked the dealership to order them for me. The 2020 could not be ordered due to Covid-19. Certainly understandable. So I built a 2021 online and visited the dealership to review all options spending time with the salesperson. After we completed the list of options I was introduced to who I think was the Assistant Sales Manager. He advised they would look to see if the car with the options I wanted was available and already manufactured. As I recall he mentioned ordering a car from the factory would affect their allotment from the factory. Never did hear about purchasing the model with the options I wanted. Plan to write to the CEO of Subaru North America to ask if I can buy the car directly from the factory.

February 23, 2021

Professional service completed the work ahead of the anticipated schedule at the price I anticipated. Called me when the car was available and washed it at no additional cost. More

by ecooper98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandrow
Feb 23, 2021 -

Villages Subaru responded

ECooper, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

February 23, 2021

It all starts being greeted at the door when I pull in. Great service, friendly people and well maintained building. The young lady kept me informed during my visit an when checking out she said the car More

by MCALISTERWILLIAM05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember her name.
Feb 23, 2021 -

Villages Subaru responded

Mcalisterwilliam, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

February 22, 2021

Very nice people to work with. They greet you at your car and verify what your appointment is for. Check the vehicle for prior damage. Asked about car wash which I said yes. That is a very nice service. Plea More

by linvillenancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Feb 23, 2021 -

Villages Subaru responded

Linvillenancy, we are thrilled to hear you enjoyed your experience with us. It is our top priority to provide our customers with outstanding service. We look forward to helping you again in the future!

February 21, 2021

They took care of anything potentially wrong with a used car I purchased. They made it all good and then went above and beyond. Umberto, and service manager were amazing! More

by Friendlyflyingfoxes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Umberto
Feb 23, 2021 -

Villages Subaru responded

Friendlyflyingfoxes, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Umberto and the team!

February 19, 2021

I had to have my windshield replaced and from start to finish the service I received was excellent. Marie in the service scheduling department helped me get started and made sure I had a loaner car becaus More

by Kstover1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 23, 2021 -

Villages Subaru responded

KStover, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

February 18, 2021

Emily provided excellent customer service. Getting the loaner car was painless! The work done on my car (replacing the leather on the driver's seat) was of very high quality. More

by Very Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Feb 19, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy Emily was able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

February 18, 2021

I own an outback Touring, Alejandro is the best in the I own an outback Touring, Alejandro is the best in the business. Its great doing business with this dealership. Wish I could say the same about Bill More

by louandlidia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Feb 19, 2021 -

Villages Subaru responded

Thank you for allowing us to earn your business, Louandlidia. We know you have a choice of dealerships and we appreciate that you chose us. We look forward to helping you again in the future.

February 17, 2021

From the moment you drive in for service greeted by friendly staff , keeping you informed of what’s going on with your car. To the clean sanitized the waiting area definitely will be back for service More

by kcarrbuilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 19, 2021 -

Villages Subaru responded

Kcarr, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

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