Vineland Hyundai

I struggled to make the appt. I hate car shopping, but I had no choice, I.needed a car! I call and talked with Yvonne, would immediately make me feel comfortable. I was late and I hate car shopping, but I had no choice, I.needed a car! I call and talked with Yvonne, would immediately make me feel comfortable. I was late and apologized, Samantha Randal offered to help find correct sales representative, she ended up being my sales person. Sam was no pressure, I didn't feel rushed, I was totally relaxed, the whole place was super friendly. I already found car online, and was shown the car. I immediately loved(wanted) the car, and Sam and Thomas Yoo (?) made it happened. Wow! I am super pleased with service I received and would absolutely recommend this place to ANYONE, .n I have More

Matt and Vince are amazing! !! I felt no pressure. Matt helped with the price I wanted to pay and Vince was great!! He went over everything in the car. !! I felt no pressure. Matt helped with the price I wanted to pay and Vince was great!! He went over everything in the car. More

Helpful, courtious, pleasant and easy to deal with. I came away felling good about the experience of buying a car. Rob was easy to deal with. I came away felling good about the experience of buying a car. Rob was easy to deal with. More

Wonderful service from Vince at Vineland Hyundai, exceeded expectations for customer service. Would recommend him to friends and family. exceeded expectations for customer service. Would recommend him to friends and family. More

Awesome! Top notch! Customer-centered! The best of the best! An exhilarating experience! Superb! The best of the best! Top notch! Customer-centered! The best of the best! An exhilarating experience! Superb! The best of the best! More

My wife and i had a great buyer experience with the purchase of our new kona. The staff was very helpful! purchase of our new kona. The staff was very helpful! More

I completely loved my experience at Hyundai Millville and would go there to buy a car again! Salespeople and finance people were all professional, helpful and cooperative! I purchased an Elantra and LOVE it! would go there to buy a car again! Salespeople and finance people were all professional, helpful and cooperative! I purchased an Elantra and LOVE it! More

I’ve sent an email to Ken Muller about my experience with my service. Not happy my service. Not happy More

Pleased with the customer service and transport to and from the mall. All were very courteous. from the mall. All were very courteous. More

Communication from the Vineland, NJ Hyundai Service department was very poor. Until I contacted Hyundai Corporate after a month with no resolution, the service writers were rude, argumentative, and di department was very poor. Until I contacted Hyundai Corporate after a month with no resolution, the service writers were rude, argumentative, and dismissive. They did not listen to my explanation but assumed the problem and suggested a $500 repair, which to this day is not needed. The Vineland, NJ Hyundai Service center's explanation of cost of service was very poor. I was told that the cost for this “2009” Tucson diagnostic is $140. Note that several times, I told them that my Tucson was 2006, not “2009.” The service center never gave me a cost for the repair. In fact, I never knew the cost until the day my car was repaired. The speed of the Vineland, NJ Hyundai service for my vehicle was very poor. I first approached the dealership in Jan. 2025. After one month of no progress, I contacted Hyundai Corporate Customer Service. Per Hyundai corporate’s direction, I scheduled the “check engine light” repair on Friday, Feb. 14, 2025, for Tuesday Feb. 18, 2025. Feb. 18, I dropped off the car at Vineland Hyundai Service. The service writer informed me that Vineland Hyundai has to download the software and I needed to make another appointment. Feb. 21, 2025, I dropped off the car at 8:30 as they asked. At 3:23 PM I called for my car’s status. I was informed that because “The car is so old, it’s taking forever to update. I arrived and they said they used a software they thought would work, and now the car won’t start because something was done to the ECU. They gave me paperwork to fill out and asked for a copy of my registration to verify the car is a 2006 Tucson. I was told that they will get the correct software for Monday to fix the car. Finally, Friday, Mar. 28, I received a call that my car is ready for pick up. I picked up the car and discovered the radio was inoperable, the brakes had a rubbing sound. I scheduled a brake appt. with a private mechanic, who inspected the car and said that because it was sitting for six weeks in winter weather, the brakes rusted. Repair cost was $89.62. There were also two “key” scratches above driver side door handle. One scratch is eight inches in length and the other is two inches. Determining the quality of work performed is difficult. This is because the car has been driven for one week with very few miles. However, due to the cost of the “added” repairs, and the almost three-month time frame to resolve the problem, I conclude the work as very poor. NO. I did not wait at the Vineland, NJ Hyundai dealership during my service visit. The quality of the Vineland, NJ Hyundai dealership in the decision of where to purchase a car is imperative (very important). I need a service department that I can trust. My trust is linked to reliability and efficiency in the service department. I need to trust that my car is handled securely, reducing the risk of theft or damage. Additionally, efficient service processes by minimizing wait times and ensuring that work is completed as promised also reassures my trust. I value clear information and updates on my car’s status, which helps me feel secure and respected. By maintaining my trust through quality service and communication, the dealership can build a strong customer relationship that ensures loyalty so I can maintain a positive reputation in a car dealership's service department. Unfortunately, Vineland, NJ Hyundai failed me in trust, reliability, communication and respect. Because of their organizational skills, I think the dealership has a management systemic problem, which is in addition to the need for the professional training of its employees on how to communicate with the general public. 𝗠𝗼𝘀𝘁 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁𝗹𝘆, 𝗜 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘁𝗵𝗮𝘁 𝗶𝘁 𝘄𝗮𝘀 𝗼𝗻𝗹𝘆 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗛𝘆𝘂𝗻𝗱𝗮𝗶 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻𝘁𝗲𝗿𝘃𝗲𝗻𝗲𝗱, 𝘁𝗵𝗮𝘁 𝗺𝘆 𝗰𝗵𝗲𝗰𝗸 𝗲𝗻𝗴𝗶𝗻𝗲 𝗹𝗶𝗴𝗵𝘁 𝘂𝗽𝗱𝗮𝘁𝗲 𝘄𝗮𝘀 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝗱. More