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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
360 Reviews

360 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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June 15, 2024

Any place willing to own up to their mistakes is good. These techs do what their employer tells them and when that makes a mess, they address the issue. More

by Captain Underwear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
June 15, 2024

The best! And now the fact it has to be 15 words is ridiculous lol More

by butterflyshoppinganddelivery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Came in for oil change, service did not reset for mileage or put mileage sticker in car. Service texted us the location but when we arrived they were adamant and rude that we were at the wrong locat More

by jdnelson494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew M.
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

They took time to explain what the problem was and took care of it It didn't take long and my car was ready to go More

by tjrou22
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

I took my leased Vehicle in for oil change & 7500 mile check.I was very pleased with how I was greeted & the amount of time it took. I also had the pleasure of seeing the salesperson & he was also very ni More

by Bev
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timmy D
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Very friendly service personnel. Everyone was very helpful and listened to us. Would highly recommend. More

by SIMKINSJOANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
June 11, 2024

I requested quick service time due to the fact I was caring for a family member, and the service rep assisted in my request and completed my oil change in under an hour. More

by maryannchristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 11, 2024

My rep was very clear with communicating with me about my vehicle. The service was fast and friendly More

by ashleyrbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
June 09, 2024

Every time I come to vision Henrietta the staff is always helpful, very fast & efficient as I never have any issues. Matt was very kind & provided excellent customer service. More

by JM35904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt at the front desk for car services/appts
June 09, 2024

Service is always great! Matt in service was exceptional to deal with and I will continue using them for all service needs. More

by SKUDISH1432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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