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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.4
699 Reviews

699 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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October 01, 2025

I already did this survey. Again, I loved working with Tony. He was very helpful, easy to work with, great personality and was true to his word. He helped me make a deal & expl More

by Idk
Recommend Dealer
Yes
Employees Worked With
Tony Paulino
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October 01, 2025

I like the Henriette dealership. Everybody was wonderful, willing to help. I can't wait til the whole building is DONE with the remodel. More

by Idk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony w/ the pretty white curly hair was wonderful!! So helpful, friendly, accommodating. He would get 5 stars if i could rate him like these others. Sorry, at the moment I cant remember his last name.if
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Oct 01, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 29, 2025

Staff is always friendly, informs me of recommended maintenance and helps me prioritize when funds are short More

by MLW54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
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Sep 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 29, 2025

This was my first visit to Vision service as this my first Hyundai. The construction was bothersome but the staff and service was very good! More

by pcallag22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 29, 2025

The best experience I've had since I've gotten my car repaired I would recommend your shop to anyone who's trying to get that car fixed out the right way two thumbs up More

by Johnb90
Recommend Dealer
Yes
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Sep 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 26, 2025

Friendly gentleman who waited on me They let me know what was being done on my car and they explained the video we now receive. More

by sandcastle746
Recommend Dealer
Yes
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Sep 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 25, 2025

Matthew Melino did a great job with communicating and addressing my concerns i would highly recommend More

by JMANV1370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 25, 2025

Finish the job in a timely manner, very professional and friendly, the waiting room was clean, very nice More

by GREENJOSEPH89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Sep 25, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 25, 2025

Tylor, Matt, Brandon, and Luis are awesome in service! Quick fast and efficient service. Technician Nate is awesome and communicative throughout the whole process! More

by viktoriaguy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor, Nate, Luis, Brandon
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Sep 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 25, 2025

Very effective and time efficient! Good communication Was able to resolve the issue and fix the problem in the SUV More

by jsosalorenzo81
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 26, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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