Vision Hyundai of Canandaigua

Friendly, knowledgeable staff. We had an excellent experience with John and Sebastian. Thank you and a few more words to get to 15 word minimum We had an excellent experience with John and Sebastian. Thank you and a few more words to get to 15 word minimum More

Ed Newell was awesome As was Sebastian. Very knowledgeable and all questions answered and Ed went over the vehicle with me and my wife. Very professional and no pressure. Great experience s Very knowledgeable and all questions answered and Ed went over the vehicle with me and my wife. Very professional and no pressure. Great experience so fat🤙🏻 More

Had all 4 tires replaced ten days prior and picked up a nail in my new left rear tire. I thought I would need just a plug but the nail went in sideways and the tire needed to be replaced. Service staff r nail in my new left rear tire. I thought I would need just a plug but the nail went in sideways and the tire needed to be replaced. Service staff replaced with new tire at a minimum charge which was less than the charge would have been for the plug. Also car was ready within a half hour of turning it in to dealership. More

It was very good. Good comucation. WE WERE VERY HAPPY With our experience. Would go back to buy a vehicle. Good comucation. WE WERE VERY HAPPY With our experience. Would go back to buy a vehicle. More

Everyone at this dealership was super helpful. I did have to wait about an hour even though I had an appointment but other than that it was a great experience I did have to wait about an hour even though I had an appointment but other than that it was a great experience More

Nice and cool Good customer service, nice and clean waiting area coffee was great Every body are friendly waiting area coffee was great Every body are friendly More

Appointments are way too long. 2.5 hours for an oil change is ridiculous. So many people had been waiting for 3 plus hours. 2.5 hours for an oil change is ridiculous. So many people had been waiting for 3 plus hours. More

I am extremely disappointed with my scheduled appointment that I had for my car. My appointment time was at 10:00 and I called to see if they knew how long the appointment would be and if they had a loaner c that I had for my car. My appointment time was at 10:00 and I called to see if they knew how long the appointment would be and if they had a loaner car available for me to use. They said no on a car and that they had no idea how long the appointment would be. I had my daughter follow me to the dealership nap that I wasn’t sitting there being that I live 45 minutes away. We returned to the dealership around 12:30 per my conversation with Brad and said it would be much longer that they were working on the car. I sent my daughter home because it was 12:45 and said it wouldn’t be much longer. I waited about a hour or so to and went in to see how much longer and there was nobody around to ask. Finally the manager came out and me if I needed anything. I told him that I was extremely disappointed on the long wait and that I made a simple scheduled appointment a week ago for a back up sensor. He went to check on the progress with the tech and he came out to talk with me and said that it was going to be another 3 hours because they needed to order the part. This is when I lost it I was extremely frustrated and wasn’t very kind with my words. The manager wanted to give me a loaner at 2!!! I said xxxx no when I have already been here all day and that I would wait the remainder of the time for my car. I don’t believe that your service department thinks that you have all day to sit around for service on your car. I realize that it takes time but all day is Absolutely ridiculous. I vowed never ever to buy from Vision again. Just for the record I have a Kia from your Vision dealership. Unfortunately you will not be getting my service back. More

They need to replace air conditioning unit. Wasn't clear where to park and that there would not be enough time to investigate issue with the time I booked through the app. App needs to be bette Wasn't clear where to park and that there would not be enough time to investigate issue with the time I booked through the app. App needs to be better structured to accommodate dealership technician availability. More

Don't expect to get parts and have your car fixed on the first request. Maybe by the 3-4th time first request. Maybe by the 3-4th time More