Vision Hyundai of Canandaigua

Eddie and Dave were great to work with. Down to earth friendly Smooth process! Thank you! Down to earth friendly Smooth process! Thank you! More

They serviced the car in a reasonable time and did not unduly pressure me for extra things. unduly pressure me for extra things. More

It's always slow and I always feel like there's an upsell An oil change takes a long time and I always feel like I'm getting upsold on services that aren't adequately described. I also feel like there's not An oil change takes a long time and I always feel like I'm getting upsold on services that aren't adequately described. I also feel like there's not great record keeping at the dealership to tell me what's recently been done. More

It was for an oil change and tire rotation. Took about an hour and half because they put the work order on the wrong desk. I found it when I went to ask if the car was done. Took about an hour and half because they put the work order on the wrong desk. I found it when I went to ask if the car was done. More

Found problem. Ordered part. Communicated all. Didn't waste my time hanging around and I appreciate that. Ordered part. Communicated all. Didn't waste my time hanging around and I appreciate that. More

Top notch customer service Chad is always very helpful and responsive and explains everything and teaches his time to make sure customer service is top priority and responsive and explains everything and teaches his time to make sure customer service is top priority More

The finest group of people I have ever dealt with. Your employees took care of my daughter twice when she needed help and fit her in as she does not have free time due to college and soccer. I am your Your employees took care of my daughter twice when she needed help and fit her in as she does not have free time due to college and soccer. I am your biggest fan. Paul Holstein More

Efficient and friendly I think mark was very friendly and helpful He was very very nice helpful He was very very nice More

I am supposed to have lifetime free oil changes. An agreement vision made which has been revoked because new ownership doesn't honor agreements. An agreement vision made which has been revoked because new ownership doesn't honor agreements. More

My Service Advisor was Mark Jenkins Jr. I had to get my transmission replaced and he offered two options, replace with new or remanufactured if available. The reman would cost considerably I had to get my transmission replaced and he offered two options, replace with new or remanufactured if available. The reman would cost considerably less but I indicated to replace with new but when I picked it up they had installed a reman. I'm ok with that since they both had the same warranty, 12 mos./12k miles but let me state this was only one of the miscommunications that occurred. He mentioned my battery was failing when they tested it and said I could take care of that on my own if I wish but without indicating what I would do he gave me a verbal price on the total of what needed to be done offering a discounted price so I said ok, let's do it. My total was about what he indicated but in hindsight I feel I should have gotten the estimate in writing when I saw I saw the price of what I got charged for the battery which was $315. The work was expected to take several days and he generously offered a free loaner. When the work was due to be completed he called to say the mechanic got a flat tire on the test drive AND the engine posted a misfire that needed to be looked at for bad spark plugs or ignition coil. This was a new problem as well as the battery but I rationalized it to be a legitimate possibility because of the mileage. When I got it home I did a quick inspection under the hood and quickly discovered the clamp and bolt that holds the battery in place were missing and the battery was just sliding around so I called Mark to let him know and he offered to correct it by replacing the whole battery mount assembly, no charge. I also indicated that a $33 quart of Hyundai brand DCT transmission fluid had been taken from my passenger seat so he went looking for it at the mechanics workstation and did not find it. That was on a Friday evening and the mechanic was not due to return to work until Monday morning so he offered a $50 dollar credit on my next service. Ok. I had to take the car in for my Annual State Inspection which I did at a tire shop close to me after I picked it up. The mechanic found some odd play in the front end that he said wasn't caused by tie rods but it created a clinking noise in the steering assembly that I should get it looked at. I took it back to Vision Hyundai after informing Mark what had been discovered and found it was caused by a worn control arm which they replaced for about $550. The car drives nicely now but I discovered I have a slow leak (about 2 psi a day) in the right front passenger tire which is likely the one they repaired for the nail since I noticed it had been slightly over inflated by 2 psi on my 25 mile ride home. So I may not be done with this story yet. I will say I trust Mark in lieu of what transpired throughout the process but am a little concerned about the work performed even though the problems I noted may be just happenstance. More