Vision Hyundai of Canandaigua - Service Center

Service Department Have owned 4 Hyundai bought new and serviced by dealership usually in Sarasota where I winter. In Canandaigua and stopped at Visions because MIL had j Have owned 4 Hyundai bought new and serviced by dealership usually in Sarasota where I winter. In Canandaigua and stopped at Visions because MIL had just come on. Told drive it and don't worry about it probably gas cap mishap. They reset. Week later MIL on again this time I got an appointment after I researched a little about how they can pinpoint area of problem by scan. Service representative was very abrupt and discouraged me saying well "you know it's going to cost you around 50/100$ just to research where potential problem is. Gave me the opinion he didn't want to be bothered with me. I asked for the "scan". He was not happy but returned with code PO496. I then asked him how much to find this "purge value" problem. He was downright dismissive of me and I left telling him "you never wanted to help me resolve this to begin with" Will never go back BUT will find a mechanic willing to help me. More

I bought a new Hyundai Elantra a few months ago, and along with this purchase came free oil changes for life. Today (Saturday) I took my car in for a free oil change at 3:30, as scheduled earlier in th along with this purchase came free oil changes for life. Today (Saturday) I took my car in for a free oil change at 3:30, as scheduled earlier in the week. When I dropped off the car, the man at the desk told me it would take 40 minutes to an hour, so I went to run errands with my mother. I returned at 5:25 to find all of the doors to the service department and the dealership locked. My car was in the parking lot with the doors unlocked, valuables inside, and no keys to be found. I looked at the sign on the door and found that they had closed at 5pm. Well, a phone call or a reminder when I'd dropped off my car would've been nice. They are closed on Sundays. I live a half hour drive away. I called their number, and I could not reach anyone or even leave a message. They have ALL of my keys, including my home keys. I am stranded with no car. I think that any idiot with minimal customer service skills would've taken 60 seconds to call me, before closing, to remind me to pick up the car as it was clearly not my intention to leave it there until they reopen on Monday. The epitome of laziness and crap customer service. More