Vision Nissan of Webster - Service Center

Bob was very personable, knowledgeable, and easy to work with. I'll be recommending my friends to stop in and see this dealership...and Bob for sure!! with. I'll be recommending my friends to stop in and see this dealership...and Bob for sure!! More

The Altima Hybrid (bought new) began to have trouble starting (sporadic) over a few weeks. Finally got to dealer, 12 days after the warranty expired (18,300 miles on it). $468 dollars later, it starts f starting (sporadic) over a few weeks. Finally got to dealer, 12 days after the warranty expired (18,300 miles on it). $468 dollars later, it starts fine. They refused to cover it under warranty. Suggested Nissan "Customer Care", also turned me down. I spoke with two people at the dealership, including service manager. They said they'd check it out. Never returned the call. Complained to BBB. Got a call from Nissan, offering a "one-time good will" refund of the money. The whole process took about 5 weeks. By then, I had gotten frustrated with them and traded the car (three days before they finally called me). The Nissan rep was nothing short of surly. When I told her I traded the car, she suddenly got happy and told me since I don't own the car anymore, they won't refund the money. She was positively delighted. You could hear it in her voice. I objected and she basically hung up on me. I've never been treated by a dealer or a car company like this. I run a fleet of 15 chevy cruses and GM has been very good about warranty work. I will certainly never buy a car from Nissan or from any Vision dealer again. More

I purchased a used vehicle from them and negotiated in 4 new tires and the nissan pre-owned certification validating factory warranty to 7 years/100k miles. Nissan Pre-Owned Certified promises a comprehens new tires and the nissan pre-owned certification validating factory warranty to 7 years/100k miles. Nissan Pre-Owned Certified promises a comprehensive assessment of the vehicle with replacement of parts/functions that are 60% or more "used". After 5 hours in the service center, the vehicle was returned to me with nothing, but new tires. Of further concern, the tire pressure warning light was on, there was no washer fluid and my back window still did not work. The car was not detailed as promised, but put through a car wash. When concerned about leaving with the tire pressure light, as I had a 1.5 hour ride home, I was assured it was fine. I arrived home with a partially deflated tire that was completely flat the next morning. Dunn Tire advised the tire sensor was bad which caused the air to leak - this vehicle was not safe to drive. This is my first Nissan and thus far it was been a horrible experience. I'm now taking it to a local authorized service center and hoping for a better experience. If this dealership is indicative of the quality and level of consumer responsibility I can expect from Nissan, I will very much regret this recent purchase. More