Viti Mercedes-Benz

Courteous, straight shooters, no pressure and very supportive of my need for good info, also conveniently available for test drive or phone call. supportive of my need for good info, also conveniently available for test drive or phone call. More

Great people, easy to work with and honest. Special callout to Brian Reidy who goes beyond expectations. Special callout to Brian Reidy who goes beyond expectations. More

I have been doing business with Brian Reidy at Viti for years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exc years. Brian and the dealership have been a pleasure to deal with. Very professional and personal at the same time. All questions answered and exceptional customer service. And of course the cars are great. More

I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was ex because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state. More

The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too! More

I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of the be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership More

My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days later. More

Viti is a 5 star dealership and there staff deserves a 10 star rating for excellence! 10 star rating for excellence! More

Exceptional service : prompt and with exactitude my Mercedes issues were diagnosed with surgical skills And fixed with a software update. Outstanding team of service professionals Mercedes issues were diagnosed with surgical skills And fixed with a software update. Outstanding team of service professionals More

Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide. More