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Viti Mercedes-Benz
Tiverton, RI
121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 121 reviews
December 11, 2020
Danny in service is a real pro, because of his Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase a Danny in service is a real pro, because of his professional approach and gets the job right the first time and on time- I will certainly purchase another vehicle at Viti again... More
by GDH
Employees Worked With
Bill Andrews
Helpful December 03, 2020
The Viti Service Dept. continues to amaze me on their commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou commitment to Excellence and are unmatched in the New England marketplace..unlike no other Thankyou More
by Joe
Employees Worked With
Russ Machado
November 27, 2020
I have been working with Viti since 2009. They have consistently been easy to work with, professional, accommodating and willing to go the extra mile. consistently been easy to work with, professional, accommodating and willing to go the extra mile. More
by aafidalgo
Employees Worked With
Doug Eccleston
November 21, 2020
As a new customer, I found the service department staff to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealers to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealership. More
by Bob
Employees Worked With
Russell
November 18, 2020
Good service- excellent quality and run very professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. More
by Csherwin63
Employees Worked With
Rachel Baker
November 04, 2020
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special part, Viti gets it from Germany in a couple of days with no hassle. With their help, unless I smash it up, it will probably be the last car I ever buy (sorry, Sales Department). ---> Nobody touches "Janis" except Viti. More
by birder
Employees Worked With
Susan McDermott
October 05, 2020
I acquired a vehicle from Viti and the overall experience was superior. Jon Lehane, my sales consultant, handled the process both efficiently and effectively. Jon is a good listener, he showed attention to d was superior. Jon Lehane, my sales consultant, handled the process both efficiently and effectively. Jon is a good listener, he showed attention to detail, and was able to secure the terms I was seeking swiftly. I really can't ask for more than that ! Thanks Jon. More
by tim
Employees Worked With
Jon Lehane
February 19, 2020
I was notified that my Mercedes should have the staring box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on the align the report was more information than my cardiologist gives me. Thank you again More
by jharwood207
Employees Worked With
MR. ECCLESTON
January 27, 2020
So, I gave Viti Mercedes-Benz 1 star based on non-stop constant issues that I’ve had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasn’t an option). constant issues that I’ve had with them from the moment that I called in to inquire about the E350 that I purchased (plus NO stars wasn’t an option). But before I continue on, I think that it’s important to make note that EVERY single time that someone has left a less than favorable review, Viti’s only response is excuse the behavior & poor customer service that people are complaining about without EVER actually taking any accountability whatsoever. This practice in itself shows exactly what the common business practices are at Viti (blame the customer & maintain the “idea” that Viti can do NO wrong). It’s embarrassing. Whatever happened to actually wanting to please the customer by doing everything in your power to leave the customer feeling pleased & confident about their purchase...? What a shame...!!! I think that it’s about time to notify the Upper Management of all the issues that I have been having with your dealership. #1) The first guy that I spoke with was so abrasive & pushy that I hung up with him & requested to deal with a different sales associate to make my purchase. • He was rude, arrogant & offensive. He was trying to make it seem like I was trying to get something for nothing, despite already securing over $30k worth of financing. The car I actually wanted was only $16k... #2) I specifically asked for the sunroof to be checked & for the rear sunshade to be checked for the purpose of confirming that they were in proper working order. • You guys blatantly went out of your way to deceive me by telling me that the sunroof & the rear sunshade work perfectly, as it should. Now either A) you guys knew that it was messed up & you specifically chose to lie to me -OR- b) the person who said that they checked it chose to be lazy & blow me off, which also shows that you guys specifically chose to lie to me. #3) You guys knew ahead of time that the rims that are currently on the vehicle, we’re not the same rims that were advertised within your listing (AMG 18” rims). •Once again, you guys blatantly went out of your way to deceive me by advertising that this vehicle had the sport package, with 18 inch AMG rims. #4) You guys knew ahead of time that the driver side visor was broken to the point where it wasn’t functional & actually caused a safety hazard when in use by having the flip up mirror cover dangle in the driver’s line of sight. •This equates to you guys operating & showing a clear willingness to specifically go out of your way to sell broken, non-functional equipment that specifically poses a safety risk to the driver. #5) I very specifically informed every single person that I spoke with that I already secured financing & that I did NOT want my credit to be ran for the purposes of receiving financing. • Despite informing every person that I spoke with, from the sales associate to the finance associate & all the way to the management that I spoke with, telling them verbally & via e-mail that I already secured financing & that they specifically did NOT have my permission to run my credit for the purpose of obtaining financing, they completely disregarded what I had to say, as they blew me off & chose to knowingly & willingly break the law by running my credit through 5 or 6 different financing companies. All in all, after only requesting for you guys to fix the essential & blatantly broken parts of this car & provide me with what was advertised as being included with the merchandise that I purchased (18” AMG rims), yet still being nickel & dimed, as I get constant pushback left & right, I am now going to take the responsible & justified course of action by working my way up the chain of command so that I can notify your superiors of the way that I’m being treated... EXTREMELY DISAPPOINTED, Joshua More
by josuuadrew1014
Employees Worked With
Sales associate, financial associate & Management
June 09, 2019
Worse Mercedes Benz dealership I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only tw I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only two people in a conversation. He lied to his boss and changed the service record to support his story so it wouldn't look like he made a mistake. That mistake cost me over $500. When the Service manager realized what happened, he offered me a $250 service credit. A Service Credit? Really? From a company that lies to customers? I told them to keep it, I would never do business with them again. Very happy with Mercedes Benz of Westwood. More
by RBlaze
Employees Worked With
Not sure of the names involved
