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Viti Mercedes-Benz

Tiverton, RI

4.9
144 Reviews
At Viti, we want to make the process of buying a Mercedes-Benz exciting and fun. That's why we strive to provide a low-pressure environment that invites our Rhode Island and Massachusetts Mercedes-Benz customers to explore the many vehicles we have on hand and decide what's best for their lifestyle. We're here to support you in the buying process, answering all your questions and ensuring you have the facts you need to make an educated decision. That's why more drivers come to our Rhode Island Mercedes-Benz dealership for their motoring needs. We carry a wide variety of new and pre-owned Mercedes-Benz vehicles that give our Rhode Island Mercedes-Benz customers the selection they need. Our Mercedes-Benz dealership in Tiverton,RI features vehicles like the all-new Mercedes-Benz CLA, C-Class, E-Class, GLB, A-Class and more in the most popular colors and trim levels, making us your first-stop shop. We also have an extensive selection of Certified Pre-Owned Mercedes-Benz vehicles for sale. When it comes time for Mercedes-Benz service, you can count on us to get you back out on the road without delay. Our Mercedes-Benz service center near Providence can handle any job big or small, and our trained technicians will describe any necessary repairs in layman's terms. There's no smoke and mirrors, just a transparent experience that has earned us a great reputation with Massachusetts and Rhode Island Mercedes-Benz owners. Please visit our Mercedes-Benz dealership today and let us show you why Viti is the Rhode Island Mercedes-Benz dealer you'll keep coming back to! And, don't forget to ask about the Viti Advantage!
Contact Dealership

975 Fish Rd

Tiverton, RI

02878

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Showing 144 reviews

December 02, 2022

Danny Martinez is the Man! !!. Every single time , for service , repairs , any question or concerns are always answered with such professionalism . He cares and it shows. Thank More

by dacarrasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Dec 02, 2022 -

Viti Mercedes-Benz responded

Hi dacarrasco, Wow, thank you for this amazing review! We're thrilled to hear that Danny is always able to provide such wonderful servicing experiences for you. Thank you for always choosing us! If you ever have any questions or concerns, please feel free to call us at any time. We look forward to servicing you again in the future!

September 22, 2022

We always bring our vehicles to Viti for service. Russell is excellent to work with, and our cars are always done on time, and cleaned too. We highly recommend Viti for Mercedes-Benz service and Ru More

by My Review
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russell Machado
Sep 23, 2022 -

Viti Mercedes-Benz responded

Hello My Review, Thank you for this amazing feedback! We're so glad to hear that Russ and the rest of our service team are always able to provide such great experiences for you. Thank you for choosing us for all of your servicing needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!

August 27, 2022

Susan in service is a pleasure to work with, always there for you when you need her, I’ll recommend her 100% if you really want great service. More

by ntavarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
Aug 29, 2022 -

Viti Mercedes-Benz responded

Hi ntavarez, Thank you for the glowing recommendation! We're very happy to hear that you always have such great experiences servicing your vehicle with Sue. If you ever have any other questions or concerns, please feel free to give us a call at any time. Sue and the rest of our team will be here whenever you need us!

August 26, 2022

Great place, friendly and very helpful team - doesn’t matter what you need they will always help! Love this place! Had some experience with dealership in Florida - what a difference. Always happy to work More

by Kgs2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 29, 2022 -

Viti Mercedes-Benz responded

Hi Kgs2002, Thank you for taking the time to leave this amazing review for us! We're very glad to hear that you always have such great experiences with our service department. If you ever have any questions or concerns, please feel free to give us a call at any time.

July 16, 2022

Bob was excellent in recommending the approach to repairs of my ‘91 wagon as to most critical first More

by Bookerboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob was my contact
Jul 19, 2022 -

Viti Mercedes-Benz responded

Hi Bookerboy, Thank you for taking the time to leave this amazing review for us! We appreciate your feedback and are glad to hear that Bob was able to help you get your situation sorted out. If you ever have any questions or concerns, please feel free to give us a call at any time.

March 28, 2022

Danny Martinez made sure my visit for service went smoothly and quickly. I was very happy and need to take care of a recall now on my ‘15 ML350 that I have failed to have done. More

by b340bus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Mar 29, 2022 -

Viti Mercedes-Benz responded

Hi b340bus, Thank you for taking the time to leave this wonderful review for us! We're thrilled to hear that Danny and the rest of our service department were able to provide such a great service for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

March 10, 2022

Wonderful service from Viti will always return they have the best service treat you with the most attention I will be back soon to purchase my next auto More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Andrews
Mar 11, 2022 -

Viti Mercedes-Benz responded

Hi Chris, Thank you for taking the time to leave this 5-star review for us! We greatly appreciate your feedback and are very glad to hear that you always have such a great experience with our service team. Whenever you are ready to purchase your next vehicle, give us a call any time! We look forward to seeing you again in the future.

March 09, 2022

I would not recommend anyone to use the Viti Mercrdes Benz dealership. My aunt and I planned to purchase a car so we went to the dealership, test drove a car and put a significant down payment down on th More

by Trangtrandhs.tt.19
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chanthy
Mar 11, 2022 -

Viti Mercedes-Benz responded

Hello Trang, We are sorry to hear you and your Aunt were disappointed with your recent ordering experience. We understand how you feel and wish there was more we could have done to prevent this from happening. Unfortunately, the manufacturers have been modifying orders already in process and at their discretion. They do this when a new supply chain issue arises, making it impossible to complete the car to the specifications of the original order. There is genuinely no way for us to know if this will impact a vehicle until after it happens. We apologize for any negative feeling you felt. Viti’s goal is to strive to make our customer’s buying experience a truly positive one. We will review our customer service expectations with our entire sales staff to ensure proper communication. We hope you will reconsider doing business with us again in the future, please take care and stay safe.

February 25, 2022

My Service provider Danny martinis is very attentive to my needs for my Mercedes A-1 service always. I would recommend viti Mercedes again and again. More

by anthonyfostermv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Feb 25, 2022 -

Viti Mercedes-Benz responded

Hi anthonyfostermv, Thank you for taking the time to leave this great feedback for us! We are thrilled to hear that Danny was able to provide yet another wonderful service for you. Thank you for choosing us for all of your servicing needs! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

February 24, 2022

Communication with service tech was outstanding. Called with a question about my wife's car and he returned my call with in minutes to answer my question to my satisfaction More

by adepaoli70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Andrews
Feb 25, 2022 -

Viti Mercedes-Benz responded

Hi adepaoli70, Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very glad to hear that our service technician and the rest of our service team were able to provide such a great experience on your wife's car! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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