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Viti Mercedes-Benz

Tiverton, RI

4.9
141 Reviews

975 Fish Rd

Tiverton, RI

02878

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Showing 141 reviews

July 17, 2021

Danny’s customer service was outstanding and the sales manager Joanne went over and beyond with making my experience platinum customer service. From now on I’m only taking my car here for service. Thank More

by parrillop372
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanne sales manager excellent customer service
Jul 19, 2021 -

Viti Mercedes-Benz responded

Hi Patty, This is incredible, thank you for sharing this with us! We greatly appreciate your feedback and are so glad to hear that you had such an amazing first experience at our store! Thank you for giving us a chance, and we hope to be able to continue providing that platinum customer service for you in the future. If you ever have any other questions or concerns, please feel free to give us a call at any time.

Jul 19, 2021 -

parrillop372 responded

Thank You

July 16, 2021

Viti , is the epitome of the word Service ! The staff in Viti , is the epitome of the word Service ! The staff in all departments including the car wash/ reconditioning are the best in the industry! If you More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Machado
Jul 19, 2021 -

Viti Mercedes-Benz responded

Hi Joe, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are thrilled to hear that Russ and the rest of our service team are able to always provide the best service possible for you with each visit! As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

July 14, 2021

Thank you Danny Martinez, for being courteous and dedicated to customer service. My service visit went well beyond my expectation. I will recommend Viti to friends and family. Again thank you. More

by mgomes405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Jul 16, 2021 -

Viti Mercedes-Benz responded

Hi mgomes405, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that Danny made your experience a memorable one. We always strive to exceed expectations and are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

July 14, 2021

Danny did a great job on A Service on our 2 cars. I waited for both and both the jobs were done efficiently. The waiting area was clean and well stocked. Thanks More

by rkcummins508
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Jul 16, 2021 -

Viti Mercedes-Benz responded

Hi rkcummins508, Thank you for the wonderful feedback! We're very glad to hear that each service on your vehicles went well, and that you were able to enjoy our waiting area! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

July 10, 2021

Absolutely the best. Only place I will ever bring my car for service. The whole service department works so hard to make it an awesome experience. Thanks Viti More

by Maggierosa343
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Andrews
Jul 12, 2021 -

Viti Mercedes-Benz responded

Hi Maggierosa343, Thank you for leaving this incredible feedback for us! We greatly appreciate it and are very glad to hear that you always have such great experiences servicing your vehicle with our team. Thank you for choosing us for all of your servicing needs. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

July 02, 2021

Viti is the best dealership I have experienced in over 50 years of driving. Service and Sales departments are consistently superior in courtesy, professionalism and performance. More

by oconnell.mike49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Machado, Brad Barry
Jul 06, 2021 -

Viti Mercedes-Benz responded

Hi oconnell.mike49, Thank you for leaving this great feedback for us! We appreciate it very much and are very glad to hear that Ray, Brad, and the rest of our team have been able to provide such memorable experiences for you! Thank you for choosing us for all of these years. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We will be here whenever you need us!

June 26, 2021

5-Star every service every time… my service manager goes above and beyond expectations!! Isn’t getting any better than this! Loyalty and dedication to customer service and flexibility. Thanks Danny Martinez More

by Realgoldfinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
Jun 29, 2021 -

Viti Mercedes-Benz responded

Hi Realgoldfinger, Thank you for leaving this amazing review for us! We and Danny appreciate it very much, and are glad to hear that you always have such a great experience when you visit. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue helping you and providing the best service possible!

June 25, 2021

Viti service is WAAAAY better than any other dealer in southern New England and the New York Metro area. As long time Mercedes owners, we have been to all of them. As good as some are, none come close. More

by RMcC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bud Cartin
Jun 29, 2021 -

Viti Mercedes-Benz responded

Hi RMcC, Wow, thank you so much for this amazing review! We greatly appreciate your feedback and are thrilled to hear that Bud and the rest of our team have been able to consistently provide such great service for you for all these years! Thank you for referring your friends, as well! We always strive to do our best and be consistent with each visit and we are very glad to hear that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you in the future!

June 25, 2021

Made an appointment for a recall and was treated very well. The technician was on top of everything and he rendered great and speedy service. Kudos! More

by bobfundir
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Andrews
Jun 29, 2021 -

Viti Mercedes-Benz responded

Hi bobfundir, Thank you for the 5-star review! We appreciate you taking the time to leave this for us and are very happy to hear that everything with the recall process went smoothly for you. If you ever have any other questions or concerns, please feel free to give us a call at any time.

Jun 29, 2021 -

bobfundir responded

Your request for my email address is: bobfundir@comcast.net

June 04, 2021

Best service Vitti and will continue to buy and service my vehicles with a first class dealership! Bravo ! Keep up the good work . Love you pick up my car where I live on Cape Cod, bring me a loaner and r More

by Jackie.bartolomei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barry , service department , drivers
Jun 04, 2021 -

Viti Mercedes-Benz responded

Hi Jackie.bartolomei, Thank you for this incredible review! We're very glad to hear that you're able to take advantage of the Viti Advantage and use our loaner vehicles! We strive to make the process as seamless as possible and are thrilled to know that we succeeded. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!

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