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96 Reviews of Viti, Inc. - Service Center
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November 28, 2020
I have been working with Viti since 2009. They have consistently been easy to work with, professional, accommodating and willing to go the extra mile. consistently been easy to work with, professional, accommodating and willing to go the extra mile. More
by aafidalgo
Employees Worked With
Doug Eccleston
November 21, 2020
As a new customer, I found the service department staff to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealers to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealership. More
by Bob
Employees Worked With
Russell
November 18, 2020
Good service- excellent quality and run very professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. More
by Csherwin63
Employees Worked With
Rachel Baker
November 04, 2020
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special part, Viti gets it from Germany in a couple of days with no hassle. With their help, unless I smash it up, it will probably be the last car I ever buy (sorry, Sales Department). ---> Nobody touches "Janis" except Viti. More
by birder
Employees Worked With
Susan McDermott
February 19, 2020
I was notified that my Mercedes should have the staring box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on the align the report was more information than my cardiologist gives me. Thank you again More
by jharwood207
Employees Worked With
MR. ECCLESTON
June 09, 2019
Worse Mercedes Benz dealership I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only tw I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only two people in a conversation. He lied to his boss and changed the service record to support his story so it wouldn't look like he made a mistake. That mistake cost me over $500. When the Service manager realized what happened, he offered me a $250 service credit. A Service Credit? Really? From a company that lies to customers? I told them to keep it, I would never do business with them again. Very happy with Mercedes Benz of Westwood. More
by RBlaze
Employees Worked With
Not sure of the names involved
January 15, 2019
Customer Service Failure Called in to book a recall service appointment at Viti and was told I needed to show up in person and provide a photo ID (Driver's Lic) and registrati Called in to book a recall service appointment at Viti and was told I needed to show up in person and provide a photo ID (Driver's Lic) and registration to set up a customer profile. I was told this was Viti dealership policy. I responded that I had the recall notice from Mercedes and I could give them the VIN number so they could book an appointment for me. Despite the dealership having access to the Mercedes VIN database they insisted that I bring the car in and provide my license and registration before booking the appointment. I live 35 miles from the Viti dealership. I called another Mercedes dealership in the area and simply provided them my VIN number over the phone and they booked an appointment on the spot. (Less than 3 Minutes). Bottom line: Viti did not have any interest in servicing the recall. Result: I will be trading in my car by Q3 of 2019 and the other dealership that booked the recall repair just earned my business. The other dealership just earned my $40+ K in November 2019 plus future service. The recall is for the Tekata airbag so this is not exactly a trial mater. More
by recallserv
Employees Worked With
Rachel Baker
June 24, 2018
More Than Satisfied A very nice gentleman from Vito picked my car up to be serviced and left me a Mercedes C-Class loaner car. My car needed to be inspected and to have A very nice gentleman from Vito picked my car up to be serviced and left me a Mercedes C-Class loaner car. My car needed to be inspected and to have the inside door "handle" repaired. Both were done to my satisfaction AND my car was cleaned both inside and out! It looks brand new! My service advisor kept me informed as to what was going on throughout the process, and the gentleman who returned my car was also very nice. I couldn't be happier! Viti is the best! More
by June21
Employees Worked With
Sue McDermott
April 23, 2018
Poor service center I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out o I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out of them but the large vent that defrosts the windshield was coming on. I was told later in the day that there was a software update for my vehicle and that the car vents now work. I got my vehicle back and tested it and found out that it in fact was still not working. I called my service representative and asked if the service provider tested the defrost vents after the update of just said it was working and I got a response that it was tested and worked. Well, clearly it was never tested because it was not working, still. My service representative said he would have the car picked up the following day and have it serviced again. I explained that my gas as well as my mileage were being used due to no fault of my own and was told that they will fill up my tank. Day two my vehicle was picked up in the morning and a loaner was provided to me. At around 2:00 p.m., I received a phone call from my service representative again stating that on the Mercedes-Benz vehicles the defrost as well as the face vents need to be on in the vent option on the vehicle. I advised him that statement was false since I was currently in my loaner vehicle and all three defrost vents were working just fine with just the defrost option on and not face. He stated he would look into it and call me back. He called back a little while later and said that he talked to his manager with "over 30 years" on the job and was told that with "C43" vehicles, the defrost option as well as the face option needs to be on for all three defrosters to work. At this point I advised my service representative that I do not believe that and it seems as if they do not know what the issue is so they are blaming it on "C43" vehicles. Due to this obvious lie coming from the service department, I went to Mercedes-Benz of Warwick and walked up to a C43 AMG that they had on their lot and asked to look at the vehicle I was handed the key and I tested the defrost system out and put the vehicle's climate control on defrost only, with no face vent option on and the three defrosters worked just fine, further backing that saying on "C43" models the defroster only works on defrost and face option combined. I am 100% unsatisfied with my while experience with the service department since I purchased the vehicle. This is the SECOND issue with the vehicle that I was told "It is the C43 model and nothing can be done to fix it." I find this extremely poor when it comes to the service department and them fixing issues. I called Will the general manager expressing my frustration and concern and asked for a phone call back and four days later, still have not received one. I DO NOT recommend Viti service to anyone in the future I will be taking my vehicle to Mercedes-Benz of Warwick for future service and business. It should be noted that I had two friends interested in a brand new Mercedes-Benz and have since told them not to go to Viti and take their business elsewhere. One thing I will say is Danny Blinn was very sorry and you could tell he actually felt bad. I am more frustrated with the service department not with Danny who had no control over what the service mechanics do. More
by CoryJ
Employees Worked With
Service reps.
January 25, 2018
HORRIBLE CUSTOMER SERVICE & AWFUL SERVICE STAFF!!! I've owned several cars in my past and in all that time never have I been treated with such poor customer service. It's absolutely insane considering I've owned several cars in my past and in all that time never have I been treated with such poor customer service. It's absolutely insane considering the car that we purchased was over $58,000 new at the time. Disappointing doesn't say enough. We walked in where we were not greeted. Not only that, sales reps were standing around just staring us down, a very welcoming feeling if you ask me. NOT. When we were discussing with our service person Russell Machado, who has 27 years of experience there, our gripes with the issues surrounding the car, he kept going around in circles. We were upset that our car had only 119,000 miles on it and his response was golden. "Well your car is older than the new ones." No kidding. He also added by explaining that he had never seen three things go on the car at the same time. Obviously, since you sold us a bad car. We spent 60K on a car and it's now done. He told us that he spent more than 50K on a new Dodge. Not reassuring to hear that as you're not even endorsing the product you sell. After speaking to him further, he admitted that Mercedes Benz had issued several recalls for the model purchased which never felt good to hear. Also, to add further injury, I got him to admit that Mercedes Benz changed the way they did the engine so that if hypothetically, in this case which is what really happened, the customer would be forced to spend more money on the repair. His response? "Correct." Not something I wanted nor was expecting to hear all things considered. The cherry on top? He told me that Mercedes Benz wasn't in the "Sales Business," they were in the "Rental Business." Russ added at least you didn't spend $200K on the car behind you referencing the AMG behind us as if that was supposed to make us feel better. It didn't. Most Mercedes Benz owners aren't keeping their cars for more than 3 - 4 years now a days. If you buy a car that's 3-4 years old, make sure it's not a Mercedes and make sure it's not at VITI. My advice for anyone looking at this dealership? STAY AWAY!! The repair facility and the staff are only looking for one thing. YOUR MONEY. They don't care about you as a person. To say that we walked away from there disappointed would be the understatement of the year. I will never spend money on a Benz again. Forget about the fact that I had the money to drop on a new one if I had wanted to. Congratulations Russ and everyone at VITI, you lost a loyal customer who had purchased several cars from your dealership. More
by MercedesGuy1
Employees Worked With
Russell Machado
