Viti, Inc. - Service Center

As a new customer, I found the service department staff to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealers to be welcoming, accommodating, knowledgeable, and efficient. Russell provided the high quality service one would expect from a Mercedes Benz dealership. More

Good service- excellent quality and run very professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. professionally. Very fast service. They provide me with a loaner car. They also picked up my car and dropped of the loaner. More

Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special part, Viti gets it from Germany in a couple of days with no hassle. With their help, unless I smash it up, it will probably be the last car I ever buy (sorry, Sales Department). ---> Nobody touches "Janis" except Viti. More

I was notified that my Mercedes should have the staring box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on box bolts replaced. My experience with Vit service has always been excellent. A MR. Eccleston was as usual. Just one comment-When I got the report on the align the report was more information than my cardiologist gives me. Thank you again More

Worse Mercedes Benz dealership I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only tw I did go to Viti when I first got my Mercedes. Once I realized their service department rep was lying to me, I had to leave. He and I were the only two people in a conversation. He lied to his boss and changed the service record to support his story so it wouldn't look like he made a mistake. That mistake cost me over $500. When the Service manager realized what happened, he offered me a $250 service credit. A Service Credit? Really? From a company that lies to customers? I told them to keep it, I would never do business with them again. Very happy with Mercedes Benz of Westwood. More

More Than Satisfied A very nice gentleman from Vito picked my car up to be serviced and left me a Mercedes C-Class loaner car. My car needed to be inspected and to have A very nice gentleman from Vito picked my car up to be serviced and left me a Mercedes C-Class loaner car. My car needed to be inspected and to have the inside door "handle" repaired. Both were done to my satisfaction AND my car was cleaned both inside and out! It looks brand new! My service advisor kept me informed as to what was going on throughout the process, and the gentleman who returned my car was also very nice. I couldn't be happier! Viti is the best! More

Poor service center I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out o I brought my vehicle in to the service department because the two top vents on my vehicle that come on with the defrost button had no air coming out of them but the large vent that defrosts the windshield was coming on. I was told later in the day that there was a software update for my vehicle and that the car vents now work. I got my vehicle back and tested it and found out that it in fact was still not working. I called my service representative and asked if the service provider tested the defrost vents after the update of just said it was working and I got a response that it was tested and worked. Well, clearly it was never tested because it was not working, still. My service representative said he would have the car picked up the following day and have it serviced again. I explained that my gas as well as my mileage were being used due to no fault of my own and was told that they will fill up my tank. Day two my vehicle was picked up in the morning and a loaner was provided to me. At around 2:00 p.m., I received a phone call from my service representative again stating that on the Mercedes-Benz vehicles the defrost as well as the face vents need to be on in the vent option on the vehicle. I advised him that statement was false since I was currently in my loaner vehicle and all three defrost vents were working just fine with just the defrost option on and not face. He stated he would look into it and call me back. He called back a little while later and said that he talked to his manager with "over 30 years" on the job and was told that with "C43" vehicles, the defrost option as well as the face option needs to be on for all three defrosters to work. At this point I advised my service representative that I do not believe that and it seems as if they do not know what the issue is so they are blaming it on "C43" vehicles. Due to this obvious lie coming from the service department, I went to Mercedes-Benz of Warwick and walked up to a C43 AMG that they had on their lot and asked to look at the vehicle I was handed the key and I tested the defrost system out and put the vehicle's climate control on defrost only, with no face vent option on and the three defrosters worked just fine, further backing that saying on "C43" models the defroster only works on defrost and face option combined. I am 100% unsatisfied with my while experience with the service department since I purchased the vehicle. This is the SECOND issue with the vehicle that I was told "It is the C43 model and nothing can be done to fix it." I find this extremely poor when it comes to the service department and them fixing issues. I called Will the general manager expressing my frustration and concern and asked for a phone call back and four days later, still have not received one. I DO NOT recommend Viti service to anyone in the future I will be taking my vehicle to Mercedes-Benz of Warwick for future service and business. It should be noted that I had two friends interested in a brand new Mercedes-Benz and have since told them not to go to Viti and take their business elsewhere. One thing I will say is Danny Blinn was very sorry and you could tell he actually felt bad. I am more frustrated with the service department not with Danny who had no control over what the service mechanics do. More

Overpriced, unnecessary service advice on used vehicles I recently sold my older Mercedes which was approaching 100K miles. Every service was performed by Viti since the car was new. When the purchaser of I recently sold my older Mercedes which was approaching 100K miles. Every service was performed by Viti since the car was new. When the purchaser of the car brought it to Viti they gave him a list of items needing repair or replacement adding up to $8000. I sold the car for $8500! Needless to say, it made me look very bad to the buyer. My advice to anyone with an older Mercedes, or ANY Mercedes for that matter, is to NOT take it to Viti for service unless you have money to burn and just don't care that you're taken advantage of due to your "trust" in this dealership. I will never do business there again. More