Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center
Las Cruces, NM
215 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center
Made the process very easy. Very professional and courteous to my needs. Thank you and I will definitely be back! Very professional and courteous to my needs. Thank you and I will definitely be back! More
I was satisfied with the service I got didn’t like the wait time, but I understand it. They have a lot going on in the shop but all in all it was good. wait time, but I understand it. They have a lot going on in the shop but all in all it was good. More
Service has improved immensely under the direction of their new Service Manager, Mike Sorensen. I have been living in Las Cruces for almost five years and Viva is the only Dodge dealership in the area. I their new Service Manager, Mike Sorensen. I have been living in Las Cruces for almost five years and Viva is the only Dodge dealership in the area. I have a Lifetime warranty on my truck, so my repairs must be done through a dealership. I was ready to trade out of my Dodge Ram because, over the past years, the service at Viva was horrible and I really hated going there. Luckily, I didn’t do that and on my latest repair need, I went back to Viva. I was still reluctant when I found they were under new management, because they had several turnovers during my five years of going there. However, when I met Mike I explained to him how unhappy I had been in the past and I hoped this time would be different. He assured me things are much different under his management and I would have no more problems. He meant what he said, the service was exceptional. For this survey, I would give Mike a “10”. Also, the Service Advisor, Lisa is great to work with. She answers any questions I have regarding service completed, billing, etc., and she is always pleasant. I would give her a “10”, as well. Thank you for the opportunity to share my high ratings within your company and express my appreciation to the Viva team. KEEP UP THE GOOD WORK!!! More
I paid $185. 00 for a quote of what’s wrong with my vehicle. I got the first price it was decent. Then she said a different number after I wanted to use a coupon. 00 for a quote of what’s wrong with my vehicle. I got the first price it was decent. Then she said a different number after I wanted to use a coupon. Then I got another number after I said I’m a STELLANTIS employee!!!!! What kind of Micky Mouse crap! Did I just go through! I’m upset. I don’t like scams. Or people taking advantage of people’s situation…. I would like my money back I paid for this service that was used not in my favor. More
Josh was our service advisor, he was very professional and the service was completed in less than a hour, thank you. and the service was completed in less than a hour, thank you. More
Friendly and ready to help us out even on a Saturday. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. More
Friendly and ready to help us out even on a Saturday. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. More