Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

My daughter purchased a vehicle with a ding on the bumper that we were told “does not affect the camera”. It does. It started affecting it 3 days after purchasing it. When I took it in they said they woul that we were told “does not affect the camera”. It does. It started affecting it 3 days after purchasing it. When I took it in they said they would not fix it and said the vehicle was sold as is. It was sold as is with the disclosure that the ding doesn’t affect the use of the camera. Now I have to take it to a body shop to hopefully fix the issue. Thank you Viva for making my daughter’s first vehicle buying experience such a horrible one. No recommendation for this company will come from us. More

Lisa Sorensen did a great job of getting my transmission serviced but the cost was more than I had hoped. I do need more service done but will have to wait for another paycheck. serviced but the cost was more than I had hoped. I do need more service done but will have to wait for another paycheck. More

I was greeted by Lisa Sorenson a person I trust because of past experience at another dealership, and she was wonderful as always. Becky Stewart was my assigned Advisor and she was very friendly and under of past experience at another dealership, and she was wonderful as always. Becky Stewart was my assigned Advisor and she was very friendly and understanding, even giving bad news. The work was done in a timely manner and given what was wrong I could not expect better service. More

Had absolutely great service on my 2018 Grand Cherokee. The mechanics and the service supervisors were fantastic. The mechanics and the service supervisors were fantastic. More

I was promised that cosmetic repairs would be made to the vehicle I purchased or I could back out of the contract. I was told it would take 2 days but it ended up being almost 2 weeks. When I got my vehicle vehicle I purchased or I could back out of the contract. I was told it would take 2 days but it ended up being almost 2 weeks. When I got my vehicle back, only one thing was fixed. I said ok, this isn’t the vehicle I signed for so I wanted out of the contract and was told that time frame had passed while it was in their possession. Mr. Bowman refused to take my calls or call me back. I went into the dealership several times and he never had the time to meet with me. Very UNsatisfied with the service I received from management. More

U guys were pretty good just one thing I didn't like the car did not have a spare tire n jack i was really disappointed car did not have a spare tire n jack i was really disappointed More

I really don't have a lot to rate on as I was only there to get my key fob programed and get a fill up that was promised when I bought the vehicle. to get my key fob programed and get a fill up that was promised when I bought the vehicle. More

My Jeep went in with check engine light on, wouldn't shift gears. They changed a couple of injectors, changed the oil, rotated tires. Came out after a few days and check engine light came on a few hundr shift gears. They changed a couple of injectors, changed the oil, rotated tires. Came out after a few days and check engine light came on a few hundred yards from the dealership. They corrected that while I waited, said it was an oil filter malfunction. A few days later the engine was smoking, check engine and low oil pressure lights came on, and it had to be towed back in. It's been 2 weeks since then and I'm still without my Jeep. At this point I'm not thrilled with my experience at all. Maybe this is a one off or I have the worst Jeep ever built, but I'm nearing the point of having had to rent a car for almost a month. The warranty company had closed the current claim due to no communication after a week and it needed to be reopened. Also, as I was told, it is apparently impossible to receive the veteran's discount if you use your warranty. More

Helpful advice and information. Friendly staff and clean atmosphere. Fast and easy service on my car Friendly staff and clean atmosphere. Fast and easy service on my car More

Thank You for the estimated time for the airbag fix. It allowed us to time out errands that we needed to do while waiting. It allowed us to time out errands that we needed to do while waiting. More