Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

The people who greeted me at the service department were very professional and very personable. When they couldn’t find my appointment, they were able to accommodate me in a very welcoming way. I felt like very professional and very personable. When they couldn’t find my appointment, they were able to accommodate me in a very welcoming way. I felt like my needs were taken care of for my Dodge ram and I highly recommend using their services. We were very pleased to buy our previous truck there. I hope they keep up the good work and the attention they give to their customers. More

I was satisfied with the service I got didn’t like the wait time, but I understand it. They have a lot going on in the shop but all in all it was good. wait time, but I understand it. They have a lot going on in the shop but all in all it was good. More

Made the process very easy. Very professional and courteous to my needs. Thank you and I will definitely be back! Very professional and courteous to my needs. Thank you and I will definitely be back! More

Service has improved immensely under the direction of their new Service Manager, Mike Sorensen. I have been living in Las Cruces for almost five years and Viva is the only Dodge dealership in the area. I their new Service Manager, Mike Sorensen. I have been living in Las Cruces for almost five years and Viva is the only Dodge dealership in the area. I have a Lifetime warranty on my truck, so my repairs must be done through a dealership. I was ready to trade out of my Dodge Ram because, over the past years, the service at Viva was horrible and I really hated going there. Luckily, I didn’t do that and on my latest repair need, I went back to Viva. I was still reluctant when I found they were under new management, because they had several turnovers during my five years of going there. However, when I met Mike I explained to him how unhappy I had been in the past and I hoped this time would be different. He assured me things are much different under his management and I would have no more problems. He meant what he said, the service was exceptional. For this survey, I would give Mike a “10”. Also, the Service Advisor, Lisa is great to work with. She answers any questions I have regarding service completed, billing, etc., and she is always pleasant. I would give her a “10”, as well. Thank you for the opportunity to share my high ratings within your company and express my appreciation to the Viva team. KEEP UP THE GOOD WORK!!! More

Everyone is friendly, helpful and knowledgeable. The service was quick so I didn’t wait long at all. The service was quick so I didn’t wait long at all. More

I paid $185. 00 for a quote of what’s wrong with my vehicle. I got the first price it was decent. Then she said a different number after I wanted to use a coupon. 00 for a quote of what’s wrong with my vehicle. I got the first price it was decent. Then she said a different number after I wanted to use a coupon. Then I got another number after I said I’m a STELLANTIS employee!!!!! What kind of Micky Mouse crap! Did I just go through! I’m upset. I don’t like scams. Or people taking advantage of people’s situation…. I would like my money back I paid for this service that was used not in my favor. More

Gabrielle and Becky were great, they kept me informed, gave accurate cost estimates, and no surprises thank you! gave accurate cost estimates, and no surprises thank you! More

The guys in the service department were great; helpful and knowledgeable. My problem was handled promptly. and knowledgeable. My problem was handled promptly. More

Josh was our service advisor, he was very professional and the service was completed in less than a hour, thank you. and the service was completed in less than a hour, thank you. More

Friendly and ready to help us out even on a Saturday. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. More