Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

I purchased my 2021 Ram Rebel truck brand new at Viva and only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had l only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had leaking oil. Worse, they rotate the tires and do NOT calibrate the front and rear tires with the correct PSI, they leave the original incorrect air pressure in the tires based on their former position. They need to implement a service QC supervisor who checks these items. BTW, I do NOT believe they perform a 30 point inspection check touted on the invoice. If they can't even accurately complete the paid service why would I believe they perform some 30 point "free" check of the truck engine components...SURE! I have heard these same complaints from other customers. Their service team needs help! More

I had originally take my jeep In to get my heater working, it was diagnosed and was going to be repaired! After my approval I was told a about a week! In real time it was closer to a month! I went i working, it was diagnosed and was going to be repaired! After my approval I was told a about a week! In real time it was closer to a month! I went in to pickup and the heater wasn’t even working, so I got the advisor and was told about it! Well it took it back and was told that the tech had fixed the wrong part, so I was told that was going to cost me another $400 on top of the $1400 I had already paid them! I told them xxxxxxxx that I wasn’t going to pay the extra amount! Well they took it back and was told another week, well they lied again, took 2 weeks, well they finally told me it was ready, so I went Saturday to pick it up, I got 1 key even though I had dropped off 3 keys! I was told that my keys were lost, so after the gentleman that helped me was able to locate my keys, they had already given me a duplicate key! Bad thing about it was that I wasn’t even offered any thing to compensate for my lost time! Unfortunately I’m getting ready to look for a new truck and there is no way that I would use your company! More

Service was great and would highly recommend. I could always easily contact them and was kept informed of progress with full details. I could always easily contact them and was kept informed of progress with full details. More

David Ortiz was great! He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. More

They never give a status update even when they say they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. More

Lisa in service is amazing! !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He he !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He helped me put my new handle on in seconds. You have an amazing crew at viva dodge!!! More

I usually go to the location in El Paso, but some minor frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service wa frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service was very friendly, informative, and quick! Overall a very positive experience! I will definitely be returning to this location! :) More

No communication between service and customer, had to initiate any interaction. Didn't put everything back initiate any interaction. Didn't put everything back More

Everything went great and Lisa was wonderful to work with. It's nice having the express service for oil changes. with. It's nice having the express service for oil changes. More

Took jeep for one item, was mis diagnosed! Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will be the last time! Mechanic needs to be fired, I will never shop here again More