Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

I called and scheduled an appointment on a Tuesday, and they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it and let me know what's going on. My vehicle sat there 3 weeks and nobody looked at it. He kept telling me that they were behind and would get to it soon. I finally went and picked up my vehicle and went somewhere else. More

Do not like idea of leaving car for days to have diagnosid done. Put stress on family. Also since work done keep getting message to update computer but that does not happen when button pushed. diagnosid done. Put stress on family. Also since work done keep getting message to update computer but that does not happen when button pushed. More

I was able to drop off my vehicle and have its issue repaired. In fact, after I approved the estimate my vehicle was ready much, much sooner than I expected. repaired. In fact, after I approved the estimate my vehicle was ready much, much sooner than I expected. More

No probem, in and out quickly word word word word word word word word word word word word word More

They took great care of us. They gave us a ride to and from home, they did it in the amount of time they promised and they charged us what they quoted us. We are very satisfie They gave us a ride to and from home, they did it in the amount of time they promised and they charged us what they quoted us. We are very satisfied. thank you!! More

Professional, great service knowledge for helping explain service issue and repair. Work well done and very professional service issue and repair. Work well done and very professional More

Josh did a fantastic job and keep me posted on my maintenance of my truck. maintenance of my truck. More

Took my 2015 Jeep Cherokee Trailhawk in to get diagnosed for a service transmission light. I dropped it off on January 10th and was told by the service advisor that it would most likely be diagnosed on the for a service transmission light. I dropped it off on January 10th and was told by the service advisor that it would most likely be diagnosed on the following Tuesday because Monday was a holiday. Tuesday came and went. The car sat in their lot until January 17th. I never got and phone or text update after the first generic text message indicating the car was in queue. I finally called the service advisor on January 17th to get an update. The service advisor put me on hold while he checked the status from his service technician. I was waiting and waiting then I get a call on my call waiting saying it was the dealership the line hung up. The service advisor said he will call me back with what the service technician's diagnosis. I finally got a call later that day with the horrific diagnosis and estimated cost. The cost to fix was going to be more than my car was worth. I asked if there was anything he could do to try and get a rebuilt transmission but he said this was a remanufactured transmission. I'm not giving the dealership a 1 star for the fix cost but the overall lack of follow up with dropping my car off for 8 days with me having to do all the communication about the diagnosis. I was then told the diagnostic cost was $200. I had a tow truck pick it up on the next day and reluctantly paid the fee A couple of days later I get an email advising that if I bought a new car from this dealership they would refund the diagnostic fee. No thanks Jeeps are money pits. I bought the Jeep from what was Jack Key Jeep and that ownership was 5 stars. Beware if you take your vehicle to this dealership the experience is going to get you a 1 star experience. More

Bought a car. Seller lack of communication while we got the car. It took 2 weeks to get the car we bought & we wouldnt hear from the seller as far as updates. When Seller lack of communication while we got the car. It took 2 weeks to get the car we bought & we wouldnt hear from the seller as far as updates. When we got the car, we were told it was detailed twice & the car was still dirty. My husband had to clean it again so it could look new. They could of done a better job especially since they “detailed” it twice. More

The staff was professional, quick and courteous. I was treated with respect and was informed when work was complete. I was treated with respect and was informed when work was complete. More