Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear action416, Thank you for sharing your experience with us. We are truly sorry to hear that your visit didn’t meet your expectations, and we deeply regret that your vehicle was not returned to you in the condition you anticipated. It is concerning to hear that you were charged for services that didn’t resolve your issue as expected. We understand how frustrating this must have been, and we appreciate your patience in getting the matter resolved. We strive to ensure that our customers are satisfied with both the quality of service and the pricing, and we will review your case internally to ensure this doesn’t happen again. Your feedback is important, and we would appreciate the opportunity to discuss your experience further and make things right. Please feel free to reach out to us directly at [contact information] so we can address any remaining concerns. Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear BRETT51, Thank you for your kind words! We’re so glad to hear that we were able to get everything fixed up for you quickly and efficiently. It’s great to know that your warranty and the recall issue were handled to your satisfaction. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear MARTINKT88, Thank you so much for your kind words! We’re thrilled to hear that Josh Allen was able to provide you with such excellent service. It’s great to know that he kept you informed and made sure everything was clear at pickup. We truly appreciate his dedication to providing top-notch service and being mindful of your time. Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Josh. We look forward to assisting you again in the future! Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear BobR, Thank you for your feedback and for acknowledging the excellent service provided by our team. We’re glad to hear that you were happy with the service itself and the courtesy of our staff. However, we sincerely apologize for the delay in processing your paperwork and returning your key fob. We understand how valuable your time is, and we truly regret that you had to wait longer than expected. We will review our processes to ensure that this doesn’t happen again and that our customers can finish their service visit promptly. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope to serve you better in the future! Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear smtpee.kerr Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we're sorry to hear that the quality of the work didn't meet your expectations. Please know that we take your concerns seriously, and we would appreciate the opportunity to make things right. Could you please contact us directly so we can address the issue with the part installation and ensure it’s properly fixed? We value your business and want to resolve this as quickly as possible. Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Siteorg, Thank you so much for your kind words! We're thrilled to hear that Gregory was able to assist you quickly and efficiently. We agree—he's a fantastic salesperson who brings a great attitude and eagerness to learn. We're lucky to have him on our team, and we're glad you had such a positive experience with him. If you ever need anything else, don't hesitate to reach out. Thanks again for your feedback! Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Andrwj56, Thank you for sharing your experience! We're so glad to hear that Josh provided excellent customer service and attention to detail. It’s also great to know that out service team took great care of your vehicle. We truly appreciate your feedback and will be sure to pass it along to both of them. If you need any further assistance, feel free to reach out! Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Brocksteve, Thank you for sharing your experience with us! We're so glad to hear that Josh provided you with professional service and that you were impressed by the speed and cleanliness of the service. We're also thrilled that you liked our new showroom! We strive to create a welcoming and efficient environment for our customers, and it's great to know that you enjoyed your visit. We look forward to serving you again soon! Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Bwotteet, We’re truly sorry to hear about your recent experience with our service department, and we appreciate you bringing this matter to our attention. We take your concerns very seriously, and we understand your frustration. It is never our intention to make our customers feel unheard or disregarded. We will certainly review the situation internally to understand why your request was not fulfilled and ensure that proper procedures are followed. Please feel free to reach out to us directly so we can work together to resolve this matter and regain your trust. We value your feedback and are committed to providing better service moving forward. Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Roy.Covey, Thank you so much for taking the time to leave us this great review! We're thrilled to hear you had a positive experience at our dealership. Joshua and the rest of our team truly appreciate your kind words. We're also glad you enjoyed the free courtesy ride, popcorn, and drinks. It's important to us that our customers feel comfortable and well taken care of. We look forward to welcoming you back for your next visit! Best regards, Viva CDJRF of LC Management