Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

It's now worse I brought in my very high mileage Dodge Magnum for a fuel tank replacement under a life time warranty. I drove the car into the dealership, the car r I brought in my very high mileage Dodge Magnum for a fuel tank replacement under a life time warranty. I drove the car into the dealership, the car ran fine, but an overflow valve inside the tank had failed. It did not affect the way the car ran unless the tank was full. With that being said, the service advisor recommended the vapor canister be replaced at $234.00 for the part, plus installation. Of course I declined and ordered the part from another dodge dealer for $130.00 and I would install it myself. When I went to get my car, it ran terribly. So bad that I immediately returned to the dealer within 50 yards. Please understand that I am a mechanic, I fully understand that all parts have an expiration date that is unknown, but when someone tries to overcharge you $100 for the same part, you refuse because no one likes to be taken advantage of, and now your car is no longer usable.... Luckily, I don't need this car, I just love it. On a positive note, the service advisor Sal, was friendly and communicated well, the shop is clean and well maintained. More

Superior Service Superior service. Welcoming and friendly atmosphere from everyone I encountered. Tony's follow up thru out the day helped me not to stress about no Superior service. Welcoming and friendly atmosphere from everyone I encountered. Tony's follow up thru out the day helped me not to stress about not having a vehicle (this is my only vehicle). My car was ready when promised. I am very satisfied with my experiences at this facility. Keep doing what your doing. More

Excellent customer service in the service department The great service I have received by the service department is awesome. Knowing that my truck is like my office it is great that make sure it is ready The great service I have received by the service department is awesome. Knowing that my truck is like my office it is great that make sure it is ready in timely matter and they do there best to keep me on the road. Thank you for that. More

Great Have been using Lithia Dodge for my service since I purchased my Jeep from them a few years back. Service has always been great for me. Have been using Lithia Dodge for my service since I purchased my Jeep from them a few years back. Service has always been great for me. More

Excellent service Excellent service. Very knowledgeable. Great communication. Courteous team. Clean facility. Timely service. Fair prices. Friendly atmosphere. Welcomin Excellent service. Very knowledgeable. Great communication. Courteous team. Clean facility. Timely service. Fair prices. Friendly atmosphere. Welcoming. Leaves car as they found it, no grease left behind. More

Excellent Customer Service Customer service I received from Joel, service department was excellent. He was very prompt at answering all my questions and concerns I had regarding Customer service I received from Joel, service department was excellent. He was very prompt at answering all my questions and concerns I had regarding my vehicle. I have dealt with him on a different occasion when he was not assigned to my vehicle and knew the knowledge of the kind of service I needed. I would definitely recommend the sevice department at Lithia! More

Excellent Service I've received nothing but the BEST IN EXCELLENCE when it comes to getting my 2016 RAM1500 CREWCAB 4x4 truck serviced at LITHIA DODGE of LAS CRUCES! I I've received nothing but the BEST IN EXCELLENCE when it comes to getting my 2016 RAM1500 CREWCAB 4x4 truck serviced at LITHIA DODGE of LAS CRUCES! I wish to say THANK YOU to all the Staff and Mechanics for there PROFESSIONALISM and EXCELLENT WORKMANSHIP !!!! More

Aweful I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take 2 hours. It took them 4 to completely screw up my car. The clutch pedal felt really weird from the beginning. On my way back home (a 2 hr drive), the ESC light came on. I called them to let them know and they said that the workshop was closed and the service manager told me to schedule an appointment another day that week, he also said that it was safe to drive home. Well, during that ride back, the clutch became harder and harder until it completely failed. I couldn't put it in gear. When I pressed the clutch pedal it would stay stuck down, I would have to flip it up with my foot. It resulted that the car broke down after a catastrophic failure of the clutch and the vehicle left me stranded on the highway. I had to push it off the road and get it towed to my home at my expense because FIAT only towes for less than 50 miles. I called Lithia office and spoke to a guy named Ray who told me that from Monday through Friday there was their "real" mechanic while on Saturdays there was the "junior" mechanic. When the car got towed back to them 2 days later it sat in their parking lot with no ticket and it took another two weeks for them to repair it. In the meantime we asked for a loaner but they said they didn't have one. I called a number of times, not once did I get a professional answer or even a truthful reply. They said that the only thing wrong with the car was a faulty light on the dash.They never took responsibility for their mistake or in any way try to make it right. And now that I got my car back from them I don't trust it anymore. I will never use Lithia Dodge Dealership mechanics or service center. They are unprofessional. They don't stick to the times they state, seem unsure on how to fix FIATS, have an attitude when dealing with customers and generally don't seem to care. More