Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Bought a 2020 Dodge Ram 3500 from them. It’s been broke down more than it’s been running. They’ve fixed it twice. Still not fixed. “Oh we’ll call you back”. Nothing. Nothing but the run ar It’s been broke down more than it’s been running. They’ve fixed it twice. Still not fixed. “Oh we’ll call you back”. Nothing. Nothing but the run around. Do NOT buy a truck from them. More

Absolutely Terrible. $186.00 just to have them look at my truck. Had a local glass company install an OEM windshield due to a rock break on the highway. The rain senso $186.00 just to have them look at my truck. Had a local glass company install an OEM windshield due to a rock break on the highway. The rain sensors then no longer worked after the installation. I had taken it back to the local glass company and they would not even ackowledge the non working sensors and said it must be an issue with my truck, so I elected to take it to the dealership. After having the truck for 6 hours, and me trying to call and talk to a human 3 times for status, their solution was for me to pay another $1500, on top of the $186, to get a new OEM windshield and have it installed and "Programmed"! Please keep in mind that the windshield installed on the vehicle was in fact an OEM RAM windshield, displaying the bar code label and RAM insignia actually on the Windshield!!! I decided to try and find a professional, since I clearly could not rely on people in Las Cruces, and especially the dealership. I took the truck this morning to Low Price Auto Glass in El Paso, with whom I have had extremely positive experiences in the past with windshield replacements. The guy there was Outstanding!!! 15 minutes, he had my rain sensing wipers working as they should. He simply pulled off the sensor, wiped it clean, and bingo!. Viva Dodge is a rip off. When the dealer trys to rip their customers off like this, assuming we are stupid, it leaves a really sour taste in my mouth, and then to have to pay them $186 for absolutely nothing....... that is BS. My guess is this is their plan to pay for that new renovation to the facility. More

If I could give negative stars I would. Worst place to go for service and the service department has horrible customer service skills. What should have been a 6-8 hour job has been a 3 mont Worst place to go for service and the service department has horrible customer service skills. What should have been a 6-8 hour job has been a 3 month long project with absolutely no updates from the service advisor. Truck will be now going to Dick Poe Dodge or Sunland Park Dodge. It's worth the drive to not have to deal with Viva Dodge or their employees anymore More

Pathetic follow up as in never. New store is a mess like a wasteland. Phone system a mess w all numbers incorrect. Fiat??? That’s it!!!! New store is a mess like a wasteland. Phone system a mess w all numbers incorrect. Fiat??? That’s it!!!! More

Oil Changes for Life Package (Lithia Oil Plant) NOT BEEN HONORED. No resolution as to why plan is not been honored. HONORED. No resolution as to why plan is not been honored. More

When I brought our Avalon in for service Lee, the service advisor related to me the service updates needed with a clear explanation. Service was done on time as was told to me. We appreciate you keeping us u advisor related to me the service updates needed with a clear explanation. Service was done on time as was told to me. We appreciate you keeping us up to date with the service needs of our vehicle. More

This dealership service department is the WORST! ! They never call to update on service being provided, and you are left calling them. Often having to leave messages thatare not returned. My vehicle ! They never call to update on service being provided, and you are left calling them. Often having to leave messages thatare not returned. My vehicle was in four times in for weeks unable to fix the issue. The fourth time, after having my vehicle for a week, I had to go in to find out what was going on with my car. I was told it needed critical parts that would not be available for four more weeks. When asked about a loaner car they said they no longer provided that service. Asking about expediting the parts, they said their " hands were tied" and they " have done all they could do". I was told if I could find another dealership that had the parts I could take my car to them, but recomended I not drive the car. They provided me a customer service hot line I could call to try and have the parts expeditied. So after almost three weeks of my vehicle sitting in their lot I learned parts were delivered. They never called to let me know. I then called them and was told they are working on it and would call me back with an eta on when the work would be done and Icould get my car back. Never got a call back so had to call them again the next day to get information on when I could get my car. The saga continues ... i would strongly recommend not doong any business with the Viva Dodge Auto group either in Las Cruces or El Paso. Had the same poor experience at the El Paso location! If I could rate them with zero stars I would. More

Took my car into Viva Dodge in Las Cruces, had the best service ever. The service manager Tony came out and greeted me, making me feel welcomed and assured me that I would be taken care of. The service I r service ever. The service manager Tony came out and greeted me, making me feel welcomed and assured me that I would be taken care of. The service I received was quick and easy. Couldn’t be happier with the awesome service! Will define going back. More

Tony & the best mechanics made sure to get our pickup in & back on the road asap! We highly recommend them! Everyone was so friendly and nice to our 3 dogs and both of us too! We can’t thank them all enough & back on the road asap! We highly recommend them! Everyone was so friendly and nice to our 3 dogs and both of us too! We can’t thank them all enough! More