Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Aweful I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take I took in my perfectly functioning FIAT on a Saturday for a safety recall announced by the factory regarding the clutch. The job was supposed to take 2 hours. It took them 4 to completely screw up my car. The clutch pedal felt really weird from the beginning. On my way back home (a 2 hr drive), the ESC light came on. I called them to let them know and they said that the workshop was closed and the service manager told me to schedule an appointment another day that week, he also said that it was safe to drive home. Well, during that ride back, the clutch became harder and harder until it completely failed. I couldn't put it in gear. When I pressed the clutch pedal it would stay stuck down, I would have to flip it up with my foot. It resulted that the car broke down after a catastrophic failure of the clutch and the vehicle left me stranded on the highway. I had to push it off the road and get it towed to my home at my expense because FIAT only towes for less than 50 miles. I called Lithia office and spoke to a guy named Ray who told me that from Monday through Friday there was their "real" mechanic while on Saturdays there was the "junior" mechanic. When the car got towed back to them 2 days later it sat in their parking lot with no ticket and it took another two weeks for them to repair it. In the meantime we asked for a loaner but they said they didn't have one. I called a number of times, not once did I get a professional answer or even a truthful reply. They said that the only thing wrong with the car was a faulty light on the dash.They never took responsibility for their mistake or in any way try to make it right. And now that I got my car back from them I don't trust it anymore. I will never use Lithia Dodge Dealership mechanics or service center. They are unprofessional. They don't stick to the times they state, seem unsure on how to fix FIATS, have an attitude when dealing with customers and generally don't seem to care. More

Bad experience. Poor service and car was messed up Had to go there for a recall on my car to have it fixed. First their service shuttle didn't show up when i asked for pick up. Waited 2hours for nothin Had to go there for a recall on my car to have it fixed. First their service shuttle didn't show up when i asked for pick up. Waited 2hours for nothing, had to asked my wife to bring me to the shop. So my wife dropped me off, went in my car, first thing i noticed is they put 4 miles on my car. To think it was an alternator recall and it didn't need to test drive it. Then i turned on the airconditioning. There was no air coming out of the vent. I tried turning off the car, and waited for couple of minutes. I turned the engine on again and the airconditioning. This time there's air coming out. However, the heater is not working on the driver side. Didn't have any issues with my car since i got it from a different dealership prior to my first time visit at lithia dodge. I drove back to Lithia Dodge and the service manager was telling me that they didnmt do nothing wrong. Please don't buy nor bring your car for service here! More

Poor service and Dishonest Recalled for catalytic converter, hadeit replaced. Picked up vehicle and it had exhaust leak smell.thought it was the new part that shelled bad and it Recalled for catalytic converter, hadeit replaced. Picked up vehicle and it had exhaust leak smell.thought it was the new part that shelled bad and it would go away. Drove about 30 miles in a month. Couldn't drive without windows down. It's didn't have a leak when I took it there. They said it had a exhaust leak (manifold)before hand,nothing in writing stating it had. They let it go out there door A CLEAR SAFETY HAZARD They caused leak during recall. I'm not a liar as they implied. More

Great service department experience Scheduled my appointment over the phone with Roger Kelley and told me he could help me the same day. I was so thrilled because we were traveling and n Scheduled my appointment over the phone with Roger Kelley and told me he could help me the same day. I was so thrilled because we were traveling and needed help. He had us out the very next day considering the situation we were in. Thank you so much More

Happy service visit Scheduled my appointment last week for a recall and the day of my appointment Roger Kelley had all my paperwork ready to go and even when I came to pi Scheduled my appointment last week for a recall and the day of my appointment Roger Kelley had all my paperwork ready to go and even when I came to pick up my car all I had to do was sign and go. Was in and out with no hassles or waiting. Definitely different than how I'm treated at Jack Key . More

Key battery, wiper blade The maintenance manager and crew members were very professional, and worked expeditiously. My only thing is I don't recall the names of the individual The maintenance manager and crew members were very professional, and worked expeditiously. My only thing is I don't recall the names of the individuals. But, was treated with the up most respect and professionalism. Thank you, Maria Alderete More

Can't say enough good things. I have been bringing my car to Lithia Dodge for a while. But there is a new service advisor, Roger Kelley, which just brought this dealership's prof I have been bringing my car to Lithia Dodge for a while. But there is a new service advisor, Roger Kelley, which just brought this dealership's professionalism and friendliness to another level. Kudos to whoever hired him!!!!!! More

Great service department Scheduled my service appointment with Roger over the phone and the day of my service appointment it was pleasant quick and actually very nicely priced Scheduled my service appointment with Roger over the phone and the day of my service appointment it was pleasant quick and actually very nicely priced for an old change. But Roger was the friendliest service guy ive ever met at a dealership. More

Worst Service Department This is my second review, my first one talked about how impossible it was to get in without an appointment and how it was so frustrating that this was This is my second review, my first one talked about how impossible it was to get in without an appointment and how it was so frustrating that this was the only Dodge dealership in Las Cruces. Today, however, I had my 12 pm scheduled appointment for an oil change. I gave up my lunch break to fit in my oil change because I am ridiculously busy! I check in 10 minutes early, 12:25, 35 minutes of waiting, I am informed that my truck is just getting started on and it will be 20 minutes. I told them to bring it down because I had no more time left. Why make appointments if it's not going to get done in a timely matter anyway? They said,"Sorry we seemed to have double-booked and "so and so" left to lunch without telling anyone." This just made me more upset and so pissed. This is absolutely ridiculous from this company. I will be looking else where to get my oil changed, but doubt I'll find a place that will document my oil changes through Dodge. If I did my job like they are doing theirs, their children would not get an education! GET A CLUE!!! Such a waste of my time with this place. More