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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Las Cruces, NM

4.1
235 Reviews

235 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

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March 13, 2025

Had service performed. Got truck in fast and had service done in a timely manner and completed open recalls More

by pbr1725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

Took care of the maintenance of my Ram quickly and efficiently. Josh was great in working with me. More

by FRANKGOLF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
March 12, 2025

Service was great and would highly recommend. I could always easily contact them and was kept informed of progress with full details. More

by MARKKACZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian De Anda, Josh Allen
March 12, 2025

I purchased my 2021 Ram Rebel truck brand new at Viva and only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had l More

by TOMCUSUMANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

I had originally take my jeep In to get my heater working, it was diagnosed and was going to be repaired! After my approval I was told a about a week! In real time it was closer to a month! I went i More

by LGLUJAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David In Service
March 08, 2025

David Ortiz was great! He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. More

by thomass706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

They never give a status update even when they say they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian
March 04, 2025

Lisa in service is amazing! !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He he More

by ELAINECERVONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew was a great help in parts!!!
March 02, 2025

I usually go to the location in El Paso, but some minor frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service wa More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who greeted me 5 STARS, the woman with the glasses who works in the service department 5 STARS, and the mechanic working on my vehicle 5 STARS. You guys were GREAT!
February 28, 2025

No communication between service and customer, had to initiate any interaction. Didn't put everything back More

by VIRGIL.MCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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