Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

They never give a status update even when they say they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. More

Lisa in service is amazing! !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He he !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He helped me put my new handle on in seconds. You have an amazing crew at viva dodge!!! More

I usually go to the location in El Paso, but some minor frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service wa frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service was very friendly, informative, and quick! Overall a very positive experience! I will definitely be returning to this location! :) More

No communication between service and customer, had to initiate any interaction. Didn't put everything back initiate any interaction. Didn't put everything back More

Everything went great and Lisa was wonderful to work with. It's nice having the express service for oil changes. with. It's nice having the express service for oil changes. More

Took jeep for one item, was mis diagnosed! Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will be the last time! Mechanic needs to be fired, I will never shop here again More

I called and scheduled an appointment on a Tuesday, and they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it and let me know what's going on. My vehicle sat there 3 weeks and nobody looked at it. He kept telling me that they were behind and would get to it soon. I finally went and picked up my vehicle and went somewhere else. More

Do not like idea of leaving car for days to have diagnosid done. Put stress on family. Also since work done keep getting message to update computer but that does not happen when button pushed. diagnosid done. Put stress on family. Also since work done keep getting message to update computer but that does not happen when button pushed. More

I was able to drop off my vehicle and have its issue repaired. In fact, after I approved the estimate my vehicle was ready much, much sooner than I expected. repaired. In fact, after I approved the estimate my vehicle was ready much, much sooner than I expected. More

No probem, in and out quickly word word word word word word word word word word word word word More