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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Las Cruces, NM

4.1
232 Reviews

232 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

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March 12, 2025

I had originally take my jeep In to get my heater working, it was diagnosed and was going to be repaired! After my approval I was told a about a week! In real time it was closer to a month! I went i More

by LGLUJAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David In Service
March 12, 2025

Service was great and would highly recommend. I could always easily contact them and was kept informed of progress with full details. More

by MARKKACZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian De Anda, Josh Allen
March 08, 2025

David Ortiz was great! He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. More

by thomass706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

They never give a status update even when they say they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian
March 04, 2025

Lisa in service is amazing! !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He he More

by ELAINECERVONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew was a great help in parts!!!
March 02, 2025

I usually go to the location in El Paso, but some minor frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service wa More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who greeted me 5 STARS, the woman with the glasses who works in the service department 5 STARS, and the mechanic working on my vehicle 5 STARS. You guys were GREAT!
February 28, 2025

No communication between service and customer, had to initiate any interaction. Didn't put everything back More

by VIRGIL.MCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Everything went great and Lisa was wonderful to work with. It's nice having the express service for oil changes. More

by CARATER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Sorensen
February 25, 2025

Took jeep for one item, was mis diagnosed! Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will More

by LGLUJAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

I called and scheduled an appointment on a Tuesday, and they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it More

by TIMSNEED
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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