Viva Ford

Friendly but Expensive Very polite crew, but services are very expensive in my opinion. I have used this service department to service the new F150 I bought from the dealer Very polite crew, but services are very expensive in my opinion. I have used this service department to service the new F150 I bought from the dealership in 2015. More

excellent it was a good experience the people there are very friendly they just forgot to rest the oil bottom but that is a little mistake it was a good experience the people there are very friendly they just forgot to rest the oil bottom but that is a little mistake More

Service good work overall I was satisfied with the service and the time that it took to get done.I was not called on my cell phone which I left at the servic good work overall I was satisfied with the service and the time that it took to get done.I was not called on my cell phone which I left at the service desk instead I was left a message on my house phone. More

Got a good deal, but with after effects My husband and I went to this dealership and immediately found the truck we were looking for. The salesman we dealt with was friendly and nice, if a My husband and I went to this dealership and immediately found the truck we were looking for. The salesman we dealt with was friendly and nice, if a little over eager. The deal went smoothly and we were pretty happy. Took the truck back on Monday for detailing since the detail shop was closed, and I'm not sure they understand what DETAILING means. There were crumbs in the cup holders and cheetos in the console. I really could have done better at home. And they had it from 10am to 2:30pm. Then we get calls that they need have a vin verification. Ok. Done. We drove down and took it too them. We live in Alamogordo NM. That's a hour and forty five minute drive. Then a week after that, they need a proof of residency. So we took them that too. All told the time of all this is nearly a month. And I found out today, that they still haven't paid off our trade in. We bought it on feb 7. It's now march 3...We are about to get charged for a car we don't have anymore because of them. And they still haven't ordered our tags because apparently they can't get their act together enough to tell us what they need to do before a month goes by. They really need to deal with some issues. More

Eleese and Bob are the best! When I had a problem, Eleese solved it right away. She was very helpful and between her and Bob I got the car I want! When I had a problem, Eleese solved it right away. She was very helpful and between her and Bob I got the car I want! More

Didnt expect to get a new 2015 Mustang GT but I have one now Purchased a 2014 Mustang V6 November 2013. Sometime in January 2015 I was waiting to get my hair cut and built a 2015 Mustang GT on my phone and reque Purchased a 2014 Mustang V6 November 2013. Sometime in January 2015 I was waiting to get my hair cut and built a 2015 Mustang GT on my phone and requested a quote. A few days later Santiago Jr. (who sold me the 2014 Mustang) contacted me asking if I was interested in a new GT mustang. I told him yes but I had purchased a vehicle not too long ago and did not want my car payments to go up. Viva Ford got me financed with First Light Credit Union and my monthly payments for the 2015 GT Mustang stayed pretty much the same..about $25 more a month. I'm still curious about how its going to work...First Light has this plan where you have no payments for 3 months and then the following 3 months you pay a partial payment twice a month. Once that period is over you refinance your vehicle and your payments are supposed to drop. It better be true. They did not have the vehicle I wanted in their inventory, but Santiago Jr. ensured I received the vehicle I wanted. He located the car near Dallas, TX and sent a truck to go pick it up for me. More

Liz was Great Liz Garcia was very helpful and kept in touch with me on the progress of the maintenance being performed on my Ford F150. I plan on coming back for al Liz Garcia was very helpful and kept in touch with me on the progress of the maintenance being performed on my Ford F150. I plan on coming back for all my service needs. More

Terrible service overall. I took my car to get fixed after the engine stalled. Ford had recalled my type of vehicle for this reason. At the dealership I got into an argument wi I took my car to get fixed after the engine stalled. Ford had recalled my type of vehicle for this reason. At the dealership I got into an argument with the service manager and he REFUSED to work on my car. Why the argument? They kept my car for 5 days and did not work on it. I will never buy a ford again. Worst experience as a car buyer. More

Don't Waste $ on extended warranty Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2 Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2000 later and my truck was fixed. Funny thing is, the extended warranty I purchased when buying the vehicle was $3000! Total = $5000 between the two. What a crock of #*! Next time I'll skip the BS extended warranty. Just another scam from the dealership! More

Dream come true BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. More