Viva Ford

Service good work overall I was satisfied with the service and the time that it took to get done.I was not called on my cell phone which I left at the servic good work overall I was satisfied with the service and the time that it took to get done.I was not called on my cell phone which I left at the service desk instead I was left a message on my house phone. More

Got a good deal, but with after effects My husband and I went to this dealership and immediately found the truck we were looking for. The salesman we dealt with was friendly and nice, if a My husband and I went to this dealership and immediately found the truck we were looking for. The salesman we dealt with was friendly and nice, if a little over eager. The deal went smoothly and we were pretty happy. Took the truck back on Monday for detailing since the detail shop was closed, and I'm not sure they understand what DETAILING means. There were crumbs in the cup holders and cheetos in the console. I really could have done better at home. And they had it from 10am to 2:30pm. Then we get calls that they need have a vin verification. Ok. Done. We drove down and took it too them. We live in Alamogordo NM. That's a hour and forty five minute drive. Then a week after that, they need a proof of residency. So we took them that too. All told the time of all this is nearly a month. And I found out today, that they still haven't paid off our trade in. We bought it on feb 7. It's now march 3...We are about to get charged for a car we don't have anymore because of them. And they still haven't ordered our tags because apparently they can't get their act together enough to tell us what they need to do before a month goes by. They really need to deal with some issues. More

Eleese and Bob are the best! When I had a problem, Eleese solved it right away. She was very helpful and between her and Bob I got the car I want! When I had a problem, Eleese solved it right away. She was very helpful and between her and Bob I got the car I want! More

Didnt expect to get a new 2015 Mustang GT but I have one now Purchased a 2014 Mustang V6 November 2013. Sometime in January 2015 I was waiting to get my hair cut and built a 2015 Mustang GT on my phone and reque Purchased a 2014 Mustang V6 November 2013. Sometime in January 2015 I was waiting to get my hair cut and built a 2015 Mustang GT on my phone and requested a quote. A few days later Santiago Jr. (who sold me the 2014 Mustang) contacted me asking if I was interested in a new GT mustang. I told him yes but I had purchased a vehicle not too long ago and did not want my car payments to go up. Viva Ford got me financed with First Light Credit Union and my monthly payments for the 2015 GT Mustang stayed pretty much the same..about $25 more a month. I'm still curious about how its going to work...First Light has this plan where you have no payments for 3 months and then the following 3 months you pay a partial payment twice a month. Once that period is over you refinance your vehicle and your payments are supposed to drop. It better be true. They did not have the vehicle I wanted in their inventory, but Santiago Jr. ensured I received the vehicle I wanted. He located the car near Dallas, TX and sent a truck to go pick it up for me. More

Liz was Great Liz Garcia was very helpful and kept in touch with me on the progress of the maintenance being performed on my Ford F150. I plan on coming back for al Liz Garcia was very helpful and kept in touch with me on the progress of the maintenance being performed on my Ford F150. I plan on coming back for all my service needs. More

Terrible service overall. I took my car to get fixed after the engine stalled. Ford had recalled my type of vehicle for this reason. At the dealership I got into an argument wi I took my car to get fixed after the engine stalled. Ford had recalled my type of vehicle for this reason. At the dealership I got into an argument with the service manager and he REFUSED to work on my car. Why the argument? They kept my car for 5 days and did not work on it. I will never buy a ford again. Worst experience as a car buyer. More

Don't Waste $ on extended warranty Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2 Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2000 later and my truck was fixed. Funny thing is, the extended warranty I purchased when buying the vehicle was $3000! Total = $5000 between the two. What a crock of #*! Next time I'll skip the BS extended warranty. Just another scam from the dealership! More

Dream come true BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. More

Poor service and customer communications! I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, ex I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, explain that they could keep the car for the week but I needed it back on Friday when I returned. I called the following day to check on the status of my car and all I got was ringing, I called back and was transferred to the service managers voice mail, and when I called back immediately I was transferred back to a phone that rang for over 10 min with out anyone answering. This went on three to four times a day for the next few days. On 9/25/2014 I was able to reach the sales manager (obviously the only manger who works in the entire dealership) only to be told that had not looked at the vehicle and it would be at least another two days before they could. Terrible experience! Very unprofessional! More

Poor, Poor, Service It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of "Mesa Ford" and "Shamaley Ford", yet I received poor service. The most recent letter was written in 2007. I took my Fusion Hybrid in for a recall and for scheduled maintenance on Tuesday night. I had to wait to be acknowledged. There was no call from the service department by the end of Wednesday so *I* called. Short explanation was given on a return call to my voice mail; they had done two recalls and one other had to be done. HUH??? On Thursday, I initiated a call and received voice mail. Called again early afternoon - voice mail. Received a call back that my car was ready for pickup. So I went. Waited five minutes to be acknowledged. The service guy called me on my cell while I was standing there in front of him to be waited on. He explained something to me again about the recall. No chance to ask questions - he ushered me to the cashier to pay and get my car. Went to the cashier. She couldn't find my paperwork. Waited and Waited and Waited. TEN MINUTES LATER she came back with the paperwork. Not only was I frustrated with that poor service, but I was in shock at the price for service. NO PERSON called to prepare me for the bill. Is there a better Ford Dealer Service Department in town with SUPERIOR customer service? I think I noticed some scratches on my car that I don't think they were they prior but I can't prove it. More