Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Viva Nissan

El Paso, TX

4.4
149 Reviews
Call Dealership (915) 629-5500

1310 N Zaragoza Rd

El Paso, TX

79936

Directions

By Type

149 Reviews of Viva Nissan

November 03, 2024

The advertised deal and what I was told over the phone was misleading and untrue. More than 10 cars advertised with discounts disappeared the same day I got there. Also very rude manager. Overall, the exp More

by Nikky
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salesman Orlando acted professional and did everything he could to ease my experience., Angel Silva
Report | Print
Nov 03, 2024 -

Nikky responded

Yesterday, I had an extremely disappointing experience with my car trade-in. My salesman, Orlando, was professional and did everything he could to help me. However, when a supposed manager got involved, things took a turn for the worse. He presented two offers loaded with unexplained fees, amounting to thousands of dollars. When I asked him what these charges were for, he simply said, "we need to make money." I had already secured financing through my bank before arriving, so I expected a straightforward process. The discounts that initially attracted me to the dealership vanished, buried under fees he couldn't explain and unnecessary add-ons that I never requested. The advertised deal and what I was told over the phone were misleading and untrue. Overall, the experience was unacceptable.

Nov 06, 2024 -

Viva Nissan responded

Please reach out to us at (915) 629-5592 so we may assist you in moving forward towards a resolution.

November 02, 2024

Easy to work with and listened to what we were looking for in a car and needed. More

by SHANKS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Reyes
Report | Print
Nov 06, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

You guys are very awesome Orlando. It’s a good salesman. He’s a wonderful man. More

by ramos.galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Nov 06, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

You have excellent service for maintenance. However I recommend to talk to your staff in the sales department they talk using slang language. More

by ARIASSANDRA1924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales department need improvement
Report | Print
Nov 06, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

The best service Jesse Elias was more and beyond with helping me with the problem More

by valverdeelizabeth12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Elias
Report | Print
Nov 06, 2024 -

Viva Nissan responded

Hi Valverdeelizabeth12, thank you for taking the time to leave a review for us at Viva Nissan. We're happy we could meet your expectations!

October 29, 2024

Im not interest in providing worthwhile feedback. I would prefer to stop receiving emails from you. More

by canderson4443
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Silva
Report | Print
Nov 02, 2024 -

Viva Nissan responded

Canderson4443, we regret to hear that you had this experience with us. Hi Canderson4443 thank you for taking the time to leave us your honest feedback.

October 28, 2024

They were great and they worked with me and my schedule ! Highly recommend to everyone . More

by reymundo.h26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie , Angel Silva
Report | Print
October 28, 2024

I was glad that I didn't have to pay for my new car battery since it still had a warranty on it and didn't have too much of a waiting time. More

by GENNY79936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Elias
Report | Print
Nov 02, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 28, 2024

The dealership has a nice environment working with the customer. They have personnel that is knowledgeable and works hard to provide the customer with options to choose from to meet their needs. More

by rbriones1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Reyes, Angel Silva
Report | Print
Nov 02, 2024 -

Viva Nissan responded

Hi Rbriones1, thank you for taking the time to leave a review for us at Viva Nissan. We're happy we could meet your expectations!

October 28, 2024

The customer service was amazing , will definitely come back when I’m ready for my next service! More

by MARIOTERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Nov 02, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

1
...
3
4
5
...
15