Viva Toyota of Las Cruces

Viva Toyota of Las Cruces responded

Thank you for your kind words! We’re delighted to hear that you’ve consistently had a great experience with us and that our team has been helpful and timely. Your satisfaction is our priority, and we appreciate your continued support. If you ever need anything or have any questions, please don’t hesitate to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

Thank you for your positive feedback! We’re thrilled to hear that you consistently receive great service and that your wait time is always reasonable. We appreciate your continued trust in us for your oil changes and look forward to providing you with excellent service in the future. If you need anything else, please feel free to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

I’m truly sorry to hear that you’ve had trouble getting in touch with us to schedule a service appointment. This is not the level of service we aim to provide, and I apologize for any inconvenience this has caused. I will look into this issue personally to ensure that your maintenance light is addressed promptly. Please contact me directly and I will make sure your appointment is scheduled as soon as possible. Thank you for your patience, and I look forward to resolving this for you. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

Muchas gracias por tus amables palabras! Nos alegra saber que amas a Viva Toyota en Las Cruces. Si alguna vez necesitas algo o tienes preguntas, no dudes en contactarnos. Estamos aquí para ayudarte, ya sea en Las Cruces o en Deming. Saludos, Pedro Hernandez Gerente General Viva Toyota

Viva Toyota of Las Cruces responded

I’m sorry to hear about your recent experience with us. It’s concerning to learn that you felt our service was lacking and that you were uncomfortable during your visit. This is certainly not the impression we want to leave. We take pride in our work and strive to provide excellent service to all our customers. Your feedback is important to us, and we will address these concerns with our team to ensure that we improve and provide a better experience in the future. If you’d like to discuss this further or have any additional feedback, please feel free to contact me directly. Thank you for bringing this to our attention. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

Thank you for your positive feedback! We’re pleased to hear that your warranty repair was completed in a timely and professional manner. It’s great to know that our service advisor and tech team were able to efficiently address your needs and get you taken care of. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need any further assistance or have additional questions, please don’t hesitate to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

I’m truly sorry to hear about your recent experience and the issues you encountered. It’s concerning to hear that your oil change wasn’t performed as expected, and that the service indicators and window sticker were not updated. This is certainly not the level of service we aim to provide. We understand why this would be frustrating, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable, and we will investigate this matter to ensure such issues are addressed. If you would like to discuss this further or have any additional concerns, please feel free to reach out to me directly. Thank you for your past business, and I hope we have the opportunity to serve you better in the future.

Viva Toyota of Las Cruces responded

Thank you for giving us another chance and for sharing your experience. We’re glad to hear that you noticed improvements during your recent visit. Your feedback is invaluable as we strive to create a more organized and welcoming environment for all our customers. We’re committed to maintaining this positive momentum and ensuring that each of your visits is a great one. If there’s anything specific we can do to make your experience even better, please don’t hesitate to let us know. Thank you for your continued trust in Viva Toyota. We look forward to serving you again!

Viva Toyota of Las Cruces responded

Dear VANEKERENR, Thank you for your feedback and for trusting us with your repair. We’re glad to hear that everything seems to be working well now. However, we apologize for any confusion or lack of information regarding our in-house financing options. We take your concerns seriously and will work to improve our communication on this matter. If you have any further questions or need clarification, please don’t hesitate to reach out. We’re here to help and ensure you have all the information you need.

Viva Toyota of Las Cruces responded

Dear HEDIEAP, Thank you for taking the time to share your experience with us. We sincerely apologize for the long wait time during your recent visit. This is not the level of service we strive to provide, and we understand your frustration. Your feedback is important, and we'll be reviewing our processes to ensure that appointments are handled more efficiently in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly. Thank you for bringing this to our attention.

HEDIEAP responded

Thank you for your feedback. I will hope your service department wildlings be more efficient the next time I use it. Thank you again. Hedie Segreto