Volkswagen Brandon

Have been using this company for the past 20 years. Have bought 4 new vehicles and have used the service department for Every single time. bought 4 new vehicles and have used the service department for Every single time. More

Lenny was great. Not having to deal with finance managers was great, even though I find them charming and endearing for the most part. Not having to speak to one sales manager was the best. I left twice befo was great, even though I find them charming and endearing for the most part. Not having to speak to one sales manager was the best. I left twice before with no manager turn over. I want you guys to know a secret. Manager TOs do not make deals. You just tick people off. Idk how many deals I used to lose from a pushy manager. Take it from someone who was in the business people. You want to buy your next vehicle here! More

My experience was a very good one. Staff and management was very helpful and professional. I would recommend Brandon Volkswagon to a friend or family member. was very helpful and professional. I would recommend Brandon Volkswagon to a friend or family member. More

In the past, I have been satisfied with service. This time (7/27/21), not so much. Arrived with two problems: (1) Error Airbag warning on instrument panel, and (2) A/C not putting out enough cold air. Se time (7/27/21), not so much. Arrived with two problems: (1) Error Airbag warning on instrument panel, and (2) A/C not putting out enough cold air. Service folks could not find an A/C leak, but added some refrigerant and a dye. A/C performance was improved, but if the dye shows a leak, that means another trip and long wait for me, and the Customer Lounge is COLD! Turn down your A/C, Brandon VW! As for the Error Airbag warning, I was told not to put anything -- even a beverage bottle -- on the passenger seat. Well, aside from being ridiculous and counter to past experience, that warning message remains on the instrument panel even when the passenger seat is empty. Phooey! More

The sales and service staff are always kind I have been The sales and service staff are always kind I have been going to this dealership for 5 years Location is convenient and facility is nice The sales and service staff are always kind I have been going to this dealership for 5 years Location is convenient and facility is nice More

The best service department!! I came in because my battery died. Battery was replaced under the warranty and at the same time, they took care of a headlight recall. I completely forgot to mention th battery died. Battery was replaced under the warranty and at the same time, they took care of a headlight recall. I completely forgot to mention that the rear AC control had become dislodged from the center console. They ran it back to service and broght it back almost immediately back completely fixed!! Seth, my service advisor, was AWESOME!!! More

We had water in the rear footwell of our new Golf Sportwagen. This is a well known problem with the speaker seals in the rear doors, but the service advisor blamed us for not cleaning the sunroof dr Sportwagen. This is a well known problem with the speaker seals in the rear doors, but the service advisor blamed us for not cleaning the sunroof drains and was dismissive when we mentioned the speaker seals. Thankfully the technician that actually did the work was able to diagnose the problem and did find the damaged speaker seal. More

Awesome experience, would purchase from Kevin again. As far as suggestions, the purchase process is so long, it would be nice to have an area for customers. One that is comfortable and gives some entertai far as suggestions, the purchase process is so long, it would be nice to have an area for customers. One that is comfortable and gives some entertainment, such as a television. Watch people come in and out for the hours we were there was boring!! More

Too many visits for the same issue! I feel as I was charged for them to trial & error my car twice even after they had my car 11 days without giving me a loaner. When I went back for the 3rd time the b charged for them to trial & error my car twice even after they had my car 11 days without giving me a loaner. When I went back for the 3rd time the bid was astronomical. My service guy had been fired and nothing else has been said or done about this. Negative feedback reviews is all I’m left with. Stay AWAY More

Service was great. They kept me informed while I waited for my repairs. They also had some recommendations with no pressure. Very professional. Definitely recommend this service department for my repairs. They also had some recommendations with no pressure. Very professional. Definitely recommend this service department More