Volkswagen Brandon

Quick service appreciated. Had appointment and told desk I was going to wait. Got the job done in one hour. Not much else to say. Looking forward to remodeled dealership. I was going to wait. Got the job done in one hour. Not much else to say. Looking forward to remodeled dealership. More

The reason for 4 stars is because they never have a loaner when you drop off the car for service. They do provide an Uber, however. loaner when you drop off the car for service. They do provide an Uber, however. More

Definitely did not have a good experience i’m not understanding why I spent $170 when nothing was done to my car. I was told the diagnostic fee was $140 or the deductible was $100, I went to you guys understanding why I spent $170 when nothing was done to my car. I was told the diagnostic fee was $140 or the deductible was $100, I went to you guys because I had warranty, but clearly that didn’t matter. I dropped my car off at 10am and it took two technicians all day to figure out that my tires were messed up so that was the reason for the shaking. If I knew something was wrong with my tires, I could’ve just went somewhere else completely and got my tire replaced immediately for a lot cheaper with a reasonable labor fee. Not to mention no one seemed to know what was going on with my car or how much everything was going to cost, I kept getting told I’ll get a call back or no one would answer the phone. Overall, I had a very unorganized and frustrating experience. More

I mostly did everything online super simply easy shopping experience, Josh was helpful & professional. Great service! Better than carvana. Thank you! Signing docs took a little longer than expected & I did n experience, Josh was helpful & professional. Great service! Better than carvana. Thank you! Signing docs took a little longer than expected & I did not receive a copy of docs but Josh would send in mail after I asked when I remembered 2 days later. I was explained the guy was new (we where all new at some point right) but besides that it was a great , positive, experience overall. Thanks again! More

The salesman Kevin Boles was awesome. Had a few issues with financing that disappointed me but overall happy with my purchase. Thank you very much. with financing that disappointed me but overall happy with my purchase. Thank you very much. More

No communication on completion of vehicle or that agent Brian had left before completing service. Waited an additional hour due to lack of communication and was originally told service would only take an h Brian had left before completing service. Waited an additional hour due to lack of communication and was originally told service would only take an hour to hour and a half More

The team worked my auto in and found the problem, did the service and return my auto the same day. Carlos was on top of his game. Thanks H Brooks service and return my auto the same day. Carlos was on top of his game. Thanks H Brooks More

Carlos is very helpful and knowledgeable about my car repair and maintenance needs and always keep me informed about the progress of my car repairs. I feel that I can trust him. Thanks Carlos for earning repair and maintenance needs and always keep me informed about the progress of my car repairs. I feel that I can trust him. Thanks Carlos for earning my trust. More

With an appointment and all documents provided in advance, it still took 3+ hours to buyout my lease. VW Brandon was unsure if my life needed to sign any paperwork and said they would call us the nex advance, it still took 3+ hours to buyout my lease. VW Brandon was unsure if my life needed to sign any paperwork and said they would call us the next day once they figured out the answer. We never heard back from them as promised. I had to reach back out to them and I learned that they had forgotten to have me sign some of the necessary paperwork when I was at the dealership for 3+ hours. More

The service manager wanted to charge me $1,100 to change a thermostat and said he wouldn't perform any warranty work unless I changed it even though there was no codes no heating or cooling issues whatsoeve a thermostat and said he wouldn't perform any warranty work unless I changed it even though there was no codes no heating or cooling issues whatsoever. I find it very unprofessional that he would not repair my vehicle that was under warranty unless I got something else that had nothing to do with it fix first. Will not be buying a Volkswagen again due to the bad experience I received at that dealership as well as Kuhn Volkswagen in Tampa. They make you pay for the service call even though there's warranty on the vehicle. I've never had this issue with any other manufacturer I dealt with other than volkswagen. Very dissatisfied More