Volkswagen Brandon

Such a pleasure working with Lenny Martinez! Knowledgeable, kind, thorough, and professional. He took his time helping me get comfortable with my new purchase. Thanks!!! Knowledgeable, kind, thorough, and professional. He took his time helping me get comfortable with my new purchase. Thanks!!! More

I was in the market for a "new to me" car and Lenny Martinez was a tremendous help! He walked me through the process and took care of all the details. There was no pressure at all. In fact, everyone t Martinez was a tremendous help! He walked me through the process and took care of all the details. There was no pressure at all. In fact, everyone there was really kind and helpful. Highly recommend! More

I always work with Carlos Melendez in the service department. He is honest and helpful. Excellent customer service. Carlos is the reason I will continue to bring my car here. department. He is honest and helpful. Excellent customer service. Carlos is the reason I will continue to bring my car here. More

Great experience buying our 2018 VW Tiguan. Raymond Gierke was awesome! He was not pushy and did not use any annoying sales tactics during negotiations. He was very respectful, and just an all around Gierke was awesome! He was not pushy and did not use any annoying sales tactics during negotiations. He was very respectful, and just an all around nice guy (and a great musician). I also got more than I calculated (based on Kelly Blue Book) for my trade in, which was a pleasant surprise. Harris Carter did a fantastic job putting together our sales paperwork. He was a great help weighing our financing options and getting our paperwork together quickly. It was the most pleasant buying experience that we have ever had. The back of the house could use improvements, as they handed over the car without gas and it still had the previous owners stuff in it. More

I had a wonderful experience getting my vehicle serviced at Brandon Volkswagon on 3/4/21. I brought my car in for an oil change, 20,000 mile service, a tire rotation and to fix a recall. I opted to wait at at Brandon Volkswagon on 3/4/21. I brought my car in for an oil change, 20,000 mile service, a tire rotation and to fix a recall. I opted to wait at the dealership and I was in and out in just under 2 hours, from start to finish. The staff was extremely professional and friendly, and my Service Advisor, Brian Vega was very helpful and communicative. I received text updates on my phone while waiting. The waiting room was comfortable and clean. My car was washed and looked beautiful. The entire experience was excellent and I would highly recommend Brandon Volkswagon! More

Raymond was amazing through the whole experience. Very knowledgeable, friendly and worked hard to set up a good deal. The whole team at Brandon Volkswagen took care of me through the whole experience. 10/ knowledgeable, friendly and worked hard to set up a good deal. The whole team at Brandon Volkswagen took care of me through the whole experience. 10/10 recommend them to anyone buying a new or used car. More

OUTSTANDING service!!! Lenny did a amazing job getting me the deal I could afford in the car that a really wanted. He was polite and worked quickly. We did all the paper work electronically and Lenny himself the deal I could afford in the car that a really wanted. He was polite and worked quickly. We did all the paper work electronically and Lenny himself delivered the car to my house. wow! More

Lenny Martinez was the most hardworking sales individual we have run across in a long time. Lenny went above and beyond to make our deal happen 2 days before Christmas and he couldn't have more polite or fr we have run across in a long time. Lenny went above and beyond to make our deal happen 2 days before Christmas and he couldn't have more polite or friendly during the complete process. But this is where it stops!!! We left that evening with no paperwork because Harris in Finance couldn't print a new page(s) as a result he asked if we could give him a couple of days and then email us e-docs to sign. We waited and waited and then we called! That's right not Harris but us. Poor Customer Service. Harris then verified our emails and said he would send them over that morning. Nope! Not even that day, Harris did his job that night then wiped his hands of the deal. A few days later I get Joshua and explained to him what is going on and he assured me he would send me the corrected paperwork in the mail. Lets add this was Jan1, 2021 and our trade-in still wasn't paid off by Brandon VW. I provided them with the complete information of the lien holder of the trade-in. Joshua did send me paperwork in the mail but it was no more than poor photo copies of the paperwork Harris in Finance did not want to use that night (Dec 23, 2020). Joshua also said to please give him until Monday / Tuesday Jan 4/5 2021 to send me a photocopy of the check they sent to the Lien Holder of our Trade-in. Well here we are Thursday January 7, 2021 and nothing and my Lien holder is still not paid off. This is a vehicle that we are still liable for until they do so. Today Thursday Jan 7, 2021 I called looking for Joshua and he was off but got my salesman Lenny and he said he would look into what's going on with the pay off. He said the General Manager Hugh Palmer is aware of this but still no call from Mr. Palmer to explain what is going on. Well I have a question for the General Manager Hugh Palmer, why do we have to call your associates in Brandon? Why are they not calling us back? Why have you not paid off our trade-in yet? Why are we not getting answers? The deal happened quickly but after that your Brandon Dealership has left my wife in I in the dark when it comes to getting answers. All we ask for is to have the trade-in paid off. Mr. Palmer I was told your involved but never got a call to explain what's going on. Not good. Poor Customer Service for a first time customer. George & Isabel B More

Lenny Martinez is THE MAN! So sweet and knowledgeable. I was buying my first car and he made me feel confident in my decision. Thanks Lenny & team! was buying my first car and he made me feel confident in my decision. Thanks Lenny & team! More

Very professional dealership. From the initial calls, to the in person experience, everything was handled with care and with finding the best situation for both the customer and the dealer. Lenny and the te the in person experience, everything was handled with care and with finding the best situation for both the customer and the dealer. Lenny and the team was able to work around things to find a good deal for everyone, and was upfront and honest about the purchasing process. I would definitely this dealership to my friends and family, especially going through Lenny! More