Volkswagen Brandon

Raymond was amazing through the whole experience. Very knowledgeable, friendly and worked hard to set up a good deal. The whole team at Brandon Volkswagen took care of me through the whole experience. 10/ knowledgeable, friendly and worked hard to set up a good deal. The whole team at Brandon Volkswagen took care of me through the whole experience. 10/10 recommend them to anyone buying a new or used car. More

OUTSTANDING service!!! Lenny did a amazing job getting me the deal I could afford in the car that a really wanted. He was polite and worked quickly. We did all the paper work electronically and Lenny himself the deal I could afford in the car that a really wanted. He was polite and worked quickly. We did all the paper work electronically and Lenny himself delivered the car to my house. wow! More

Lenny Martinez was the most hardworking sales individual we have run across in a long time. Lenny went above and beyond to make our deal happen 2 days before Christmas and he couldn't have more polite or fr we have run across in a long time. Lenny went above and beyond to make our deal happen 2 days before Christmas and he couldn't have more polite or friendly during the complete process. But this is where it stops!!! We left that evening with no paperwork because Harris in Finance couldn't print a new page(s) as a result he asked if we could give him a couple of days and then email us e-docs to sign. We waited and waited and then we called! That's right not Harris but us. Poor Customer Service. Harris then verified our emails and said he would send them over that morning. Nope! Not even that day, Harris did his job that night then wiped his hands of the deal. A few days later I get Joshua and explained to him what is going on and he assured me he would send me the corrected paperwork in the mail. Lets add this was Jan1, 2021 and our trade-in still wasn't paid off by Brandon VW. I provided them with the complete information of the lien holder of the trade-in. Joshua did send me paperwork in the mail but it was no more than poor photo copies of the paperwork Harris in Finance did not want to use that night (Dec 23, 2020). Joshua also said to please give him until Monday / Tuesday Jan 4/5 2021 to send me a photocopy of the check they sent to the Lien Holder of our Trade-in. Well here we are Thursday January 7, 2021 and nothing and my Lien holder is still not paid off. This is a vehicle that we are still liable for until they do so. Today Thursday Jan 7, 2021 I called looking for Joshua and he was off but got my salesman Lenny and he said he would look into what's going on with the pay off. He said the General Manager Hugh Palmer is aware of this but still no call from Mr. Palmer to explain what is going on. Well I have a question for the General Manager Hugh Palmer, why do we have to call your associates in Brandon? Why are they not calling us back? Why have you not paid off our trade-in yet? Why are we not getting answers? The deal happened quickly but after that your Brandon Dealership has left my wife in I in the dark when it comes to getting answers. All we ask for is to have the trade-in paid off. Mr. Palmer I was told your involved but never got a call to explain what's going on. Not good. Poor Customer Service for a first time customer. George & Isabel B More

Lenny Martinez is THE MAN! So sweet and knowledgeable. I was buying my first car and he made me feel confident in my decision. Thanks Lenny & team! was buying my first car and he made me feel confident in my decision. Thanks Lenny & team! More

Very professional dealership. From the initial calls, to the in person experience, everything was handled with care and with finding the best situation for both the customer and the dealer. Lenny and the te the in person experience, everything was handled with care and with finding the best situation for both the customer and the dealer. Lenny and the team was able to work around things to find a good deal for everyone, and was upfront and honest about the purchasing process. I would definitely this dealership to my friends and family, especially going through Lenny! More

Lenny and the entire Brandon Volkswagen crew were outstanding. They made the car purchasing process a pleasure. Will definitely purchase from them again. 5 out of 5 stars! outstanding. They made the car purchasing process a pleasure. Will definitely purchase from them again. 5 out of 5 stars! More

Lenny was very professional and helpful with my trade in and purchasing my new ride,5 out of 5 stars,will definitely come back and purchase another vehicle in future, and purchasing my new ride,5 out of 5 stars,will definitely come back and purchase another vehicle in future, More

Lenny walked me through everything, gave me all my options and I drove away with the vehicle I wanted! He was very informative, professional and friendly. I would recommend anyone to go to him for the options and I drove away with the vehicle I wanted! He was very informative, professional and friendly. I would recommend anyone to go to him for their car buying needs!!! More

I happened to go into the dealership last weekend while enjoying some "me" time. I had no idea this VW dealership was there in Brandon, and I had been seeing the Atlas all over town. Upon arrival at the de enjoying some "me" time. I had no idea this VW dealership was there in Brandon, and I had been seeing the Atlas all over town. Upon arrival at the dealership, I was greeted by MJ. His southern hospitality, expertise, and professionalism is unmatched. I shared with him that I was interested in a test drive. During our test drive, we discussed the vehicle, purchase options, and the benefits of owning a VW. Once we arrived back at the dealership, I laid out my wants and needs, both of which MJ delivered on. He didn't push me beyond my limits, and he advocated for me as a person -- not a number. MJ also gave me the room I needed to make an informed decision, which is always a plus when making a major purchase. I was already sold on the vehicle after driving it but his stellar customer service sealed the deal. I've never had a car buying experience like the one I had here at VW, and it goes without saying that I would refer anyone. Thank you MJ! More

Lenny did exceptional from start to finish! Words can’t express the level of service he provided. I appreciate all the hard work you put in and will definitely send business your way. express the level of service he provided. I appreciate all the hard work you put in and will definitely send business your way. More