Volkswagen Brandon

I was very disappointed with the visit. Had to pay 625$ for something that should have been covered by warranty. Could not speak to a supervisor (not in). Was promised I would receive a call....still waiti for something that should have been covered by warranty. Could not speak to a supervisor (not in). Was promised I would receive a call....still waiting. I am very upset and am thinking of calling abc investigative team. More

My Service Advisor was on point. My battery died-Carlos got me in the shop same day and out in an hour. Well done-I am a retired GM/Cadillac Service Advisor so I know what to expect. Carlos exceeded my ex got me in the shop same day and out in an hour. Well done-I am a retired GM/Cadillac Service Advisor so I know what to expect. Carlos exceeded my expectations. The car, no so much. More

Javier and Juan were very courteous and helpful throughout the whole experience of purchasing my new vehicle No one at the dealership was pushy which I appreciate greatly. throughout the whole experience of purchasing my new vehicle No one at the dealership was pushy which I appreciate greatly. More

Harris was awesome, he kept things straight forward and honest and didn't give me any sugar coating. I respect that. Even the accountant was very transparent about the paperwork I would recommend this deal honest and didn't give me any sugar coating. I respect that. Even the accountant was very transparent about the paperwork I would recommend this dealership to anyone looking for an honest sale. More

The service department at Brandon Volkswagen is an absolute joke, they are literally the worst service team I have ever dealt with in my entire life. The point of going to Volkswagen and overpaying f absolute joke, they are literally the worst service team I have ever dealt with in my entire life. The point of going to Volkswagen and overpaying for service is because they are supposed to be trained, master technicians to work on Volkswagens. These guys are quite the opposite. AVOID AT ALL COST. Sales side is fantastic, 5 stars!! Unfortunately the service is so poor that is brings their aggregate score to -4927639 stars. 1 was the lowest allowed. More

A great experience as in each previous visit. Johnny was informative, went over everything in detail, and followed up within 24 hours of servicing. Brandon VW is the best! informative, went over everything in detail, and followed up within 24 hours of servicing. Brandon VW is the best! More

Appointment was for 730 but was not seen until 750. The technician that was supposed to attend me arrive late to work. Another representative logged in the car for service technician that was supposed to attend me arrive late to work. Another representative logged in the car for service More

I am always satisfied in my business at Brandon Volkswagen, from making an appointment, to service on my Jetta, to the sales department, they always make me feel like a valued customer. I always ha Volkswagen, from making an appointment, to service on my Jetta, to the sales department, they always make me feel like a valued customer. I always have a good experience. Thank you! More

Johnny and team were awesome! Super helpful and accommodating from the time I first called to inquire about the service needed, all the way to the completion of the repair! accommodating from the time I first called to inquire about the service needed, all the way to the completion of the repair! More

This dealership is awesome! The staff is very friendly and they get the job done. Johnny I’m the service department treats you like family and gives you updates while your vehicle is being serviced. and they get the job done. Johnny I’m the service department treats you like family and gives you updates while your vehicle is being serviced. More