Volkswagen Brandon
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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My time is valuable and happily it did not take a lot of it. Nick Chumbris was my sales guy, very knowledgeable and helpful. Most was done online so what we decided we wanted the vehicle it was a very short it. Nick Chumbris was my sales guy, very knowledgeable and helpful. Most was done online so what we decided we wanted the vehicle it was a very short process to sign the paperwork and take delivery. More
The process of leasing a new car for the first time was pleasant and very professional! Chris and all of the other staff that assisted me provided high quality service and I have no complaints. pleasant and very professional! Chris and all of the other staff that assisted me provided high quality service and I have no complaints. More
Great experience, got an amazing price. Was in and out then less than a couple hours. Would purchase again! The car was as advertised and my mother in law loves it. then less than a couple hours. Would purchase again! The car was as advertised and my mother in law loves it. More
Thank you Nick and Team for making this a great experience! I felt very comfortable with the process and felt that they were honest and upfront. Thanks again guys! experience! I felt very comfortable with the process and felt that they were honest and upfront. Thanks again guys! More
After years of being a loyal customer, will never be returning! Awful experiences dealing with the service department on multiple occasions, without resolution, and horrible customer service. Would not returning! Awful experiences dealing with the service department on multiple occasions, without resolution, and horrible customer service. Would not recommend this dealer to anyone. More
Our sales associate Kevin was wonderful and we wound up purchasing two cars. I felt very comfortable the entire time and he was very attentive even though he was very busy. Alex our finance person was also purchasing two cars. I felt very comfortable the entire time and he was very attentive even though he was very busy. Alex our finance person was also very helpful and went above and beyond for us We would definitely recommend Brandon VW!. More
Friendly and honest salesperson, Juan Rodriguez.The Friendly and honest salesperson, Juan Rodriguez. The experience was so positive that this dealership and staff has gained my business for future en Friendly and honest salesperson, Juan Rodriguez. The experience was so positive that this dealership and staff has gained my business for future endeavors. Thanks to the entire team!! Class act! More
Visited for a brake booster replacement, the day that the booster was fitted I had to return twice for incorrect fitting issues. After the final issue I had to return later as a part needed to be ordered. I booster was fitted I had to return twice for incorrect fitting issues. After the final issue I had to return later as a part needed to be ordered. I called 10 days after to check on the part only to find out that they had not ordered the part and now it was still 7 days out. The Parts team always answer the phone asking if you can hold. My shortest hold was 7mins, only for the phone to be picked up and asked if I could hold. The Service teams individual voice mail boxes are all full and the phone system kicks you out to have to once again dial and bounce around again. One time I called to speak to Service and was told by the girl answering she could help, when I explained I had wanted for 35mins for the Parts Dept and then they sent me to a Service team members voicemail which was full, she laughed and said "I know". If you know say something. This is a main dealer representing the VW brand. The staff are friendly but there is a systemic issue to the way there phone system works and the internal depts coordinate. I used the same VW dealer in Kansas City for 15 years and loved them, but I think I might need to drive a little further than Brandon for my VW dealership. More
Overall I like the dealership although the majority of the personnel didn't wear a mask. Kind of ironic if management tells customers to wear masks yet its own employees don't wear them. What makes this d the personnel didn't wear a mask. Kind of ironic if management tells customers to wear masks yet its own employees don't wear them. What makes this dealership so special and what makes me want to come back time and time again is Carlos Melendez, the friendliest, most professional, and honest service person I have ever met. He's amazing in every respect and VW Brandon should take every measure to keep this gem. More than happy to discuss in more detail and live. More
Great overall experience. My sales rep went over every detail of my new vehicle, was professional. Sale manger was also great. Would recommended to all. detail of my new vehicle, was professional. Sale manger was also great. Would recommended to all. More




