Volkswagen Brandon - Service Center

The previous visit I brought my VW to get serviced here it was 5 stars. This past time it was an extraordinary long wait to get my car back for a simple window repair. Also I think the labor was a little b it was 5 stars. This past time it was an extraordinary long wait to get my car back for a simple window repair. Also I think the labor was a little bit overpriced. Maybe the repair was more intensive than I imagine, however I think when labor costs more than $700 and when the part is just over $100 it’s a little bit excessive. Also for the repair, I don’t know if they use protective cloths or not but the area the technician was working on is really really scratched up now. It looks like a cloud. Also I can’t prove it, I wish I paid more attention to my gas gauge before I dropped it off, but I could swear that the technician was using my car’s A/C while he was working on my vehicle. Again, I cant prove it, but all my settings were not where I left them when I dropped it off and my gas was definitely lower. Even the vents were not where I usually have them… I really do like the people who work there; they are all friendly and try to be helpful - but because they are so busy, a lot of times communication with the customer on updates get lost in the shuffle. I would ask a simple question like “will the vehicle be ready for pickup today?” and would be waiting around all day until 1-2 hours before closing to get a response back. Overall I would say my experience was ok. It wasn’t really bad but it wasn’t good either. I think next time I might try a different shop, unless it’s something only the dealer can fix. More

Scheduled appointment for a recall, at the end of the day recall not taken care of. No phone call given. recall not taken care of. No phone call given. More

I like that they share a video of the service performed on my vehicle and washed my vehicle at the end of service. Thank you! on my vehicle and washed my vehicle at the end of service. Thank you! More

Carlos is Very Professional , easy going and also tried very hard to help to resolve my problems! very hard to help to resolve my problems! More

Excellent service and kind, caring personnel. I trust you with my car and will return to for all the car service. I trust you with my car and will return to for all the car service. More

Amazing leadership and customer service I’ve been here a few times always a great experience few times always a great experience More

We were quoted almost $4000 for repairs,then took the car to a “reputable” mechanic shop (Larcom’s Garage) where we were told that most of the repairs were not needed. Im not sure what pleasure you get from to a “reputable” mechanic shop (Larcom’s Garage) where we were told that most of the repairs were not needed. Im not sure what pleasure you get from ripping off, but y’all are no better than the criminals sitting in jail right now. Seeing how I don’t do business with crooks, we will not be back. More

Excellent service very informative Roland was very friendly and provided greta costumer service. I will return and ask for him friendly and provided greta costumer service. I will return and ask for him More

The team at Brandon Vw is great. They always provide good service. Thank you Kayla They always provide good service. Thank you Kayla More

Very kind, professional and speedy. They got my vehicle fixed quickly and thoroughly explained the completed work. They got my vehicle fixed quickly and thoroughly explained the completed work. More