Volkswagen Brandon - Service Center

Rude personnel. The service dept knew that I needed the engine light checked out but they said they couldn't do it. The reason for it kept changing. engine light checked out but they said they couldn't do it. The reason for it kept changing. More

Carlos was incredibly helpful and kept me up-to-date on status of my car status of my car More

I had to drop my car off in the night drop. I received a text that my car was checked in early the following morning. Mike was responsive to my questions through the messaging system, but called to speak in text that my car was checked in early the following morning. Mike was responsive to my questions through the messaging system, but called to speak in-person when needed. More

Micheal was really great, helpfull, pleasant. Explained everything, gave great reccomendations. Service was done in short time The only.thing I was unhappy with was that car was not washed and vacuumed (w everything, gave great reccomendations. Service was done in short time The only.thing I was unhappy with was that car was not washed and vacuumed (which is standard in other states) More

Excellent customer service, prompt attention upon arrival, good explanations of care required for optimal performance and safety. arrival, good explanations of care required for optimal performance and safety. More

Regularly scheduled maintenance on my suv went smoothly w text updates including a video by the mech. The only thing was they forgot to notify me that my car was ready but I showed up and there it was. text updates including a video by the mech. The only thing was they forgot to notify me that my car was ready but I showed up and there it was. More

When I entered the service area there were two men sitting in desk 1 and 2 that were clearly busy but did not acknowledge my presence at all. A basic hi ma’am we will be with you in just a moment woul sitting in desk 1 and 2 that were clearly busy but did not acknowledge my presence at all. A basic hi ma’am we will be with you in just a moment would have made a huge difference. Instead I had to try and find my text message that told me who my service advisor was supposed to be and find him myself. Carlos my advisor was actually very polite and professional but then when it came time for me to leave my vehicle I was told there was no courtesy transportation. I’m 8mos pregnant and every other dealership I’ve ever gone to including this one has offered transportation when your wait will be over an hour. I was told the Uber service had been discontinued and had to pay for one myself. I don’t expect Uber to be the exact service but to have no transportation at all is not convenient for anyone. After waiting hours to even hear what was wrong with my vehicle I had to call and check at about 4:45, my car had been there since 1, I had received no status update or was ever asked if I wanted the recommended work done. I was instead told it was a simple sensor replace and that it was probably under warranty but he would call me back. When he finally called back nearly an hour later when we were almost to the dealership we were told it was actually the battery and it was replaced. Again told it was under warranty but then oh wait no actually your warranty had just expired in April. My husband said ok let’s talk when we pull in as we were on the street the dealership is. We get there and are told all the work is done, the battery has been replaced and reprogrammed and it will be $420 and it isn’t at all covered by warranty or extended warranty. Exactly what options did we even have at that point? Work that wasn’t even authorized had already been done and it was either pay for it or I guess wait for them to undo what they’d done and take my unfixed car back. What if we didn’t have that money available right away. Never have I dealt with a dealership or any auto service provider that went ahead and replaced or fixed anything without calling, telling us what the problem was, and getting at least verbal authorization if not having you e sign saying you approve the quote. Again Carlos was polite and really the only person we got at least good customer service from but as our service advisor he should have been in better communication with us. We did appreciate the military discount but again there was an intense lack of communication from the moment I walked in the door. Definitely considering even changing vehicle brands all together because of the clear lack of customer service when we visit a Volkswagen dealership where one would expect 5star service to represent the brand as we do when we visit the Jeep dealership down the road. More

Great people! Kept me informed and were very professional and polite. I will be going back and polite. I will be going back More

Carpet to my 2018 Atlas was replaced faster than anticipated. Greatly appreciate the communication and service. anticipated. Greatly appreciate the communication and service. More

Brandon VW is always polite and very helpful. Feel comfortable going there again in the future. comfortable going there again in the future. More