We had previously been interested in purchasing a new Subaru from Lee Subaru, but they were pressuring us too hard about paying for them to order the car without us being able to test drive it since they did not have one at their location. It ultimately drove us out the door to never return. We ended up going to another Subaru dealer and feeling much more comfortable with our purchase decision.
A year has gone by and we have consistently brought our car to another Subaru dealership for our needs. For the 2nd time now (with a car under warranty) it has started flashing code at us. The first time, we brought it to our typical location, but it had stopped flashing the day before we could get it in, so they didn't find anything wrong. Today, it has started to do the same thing again. We were in the area of Lee Subaru so we brought the car in for their help. The first response was that we didn't tighten the gas cap. We haven't filled up for over 200 miles, it's not the gas cap. When we asked that they just run a quick diagnostic, they said they couldn't fit it in today, but we could leave it all day tomorrow and they "might" be able to do something. This is currently our sole car. Then said since that won't work that they could fit us in about 2-3 weeks. I understand that they are busy, but their whole undertone was rude, disrespectful, or overall disinterested in our needs as a customer or returning service. We have been reminded why we avoid this location and spend the extra money to drive a bit out of our way to the other dealership. We will be going to typical location on Saturday and will continue to do so as long as we own a Subaru.