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Volkswagen Lenox

Lenox, MA

4.8
68 Reviews

384 Pittsfield Rd

Lenox, MA

01240

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Showing 68 reviews

December 29, 2025

Communication of the problems, and their repair and timing were excellent. The repairs required parts and took more than a week during which time a loaner was provided. Car was returned clean inside More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Brian Smith
Dec 30, 2025 -

Volkswagen Lenox responded

Jim, we're glad we could help with everything from communication to the repairs themselves at Volkswagen Lenox. Please let us know if there's anything else we can do for you in the future! Safe travels!

December 27, 2025

Fast and dependable service every time always a pleasure clean and friendly atmosphere at the dealership More

by Regendahl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Dec 30, 2025 -

Volkswagen Lenox responded

Thank you for your excellent review! We are thrilled to hear that you are so satisfied with our service. We look forward to your next visit! - The Volkswagen Lenox Team

October 17, 2025

The service was exceptional. Ethan was friendly and kept me informed every step of the way. I was able to track progress, including viewing a video describing what they did to ev More

by nancy.nylen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Oct 20, 2025 -

Volkswagen Lenox responded

Hi Nancy, we're happy to hear you had a positive experience with Ethan and the team! We sincerely thank you for choosing Volkswagen of Pittsfield and we hope to see you again down the road!

October 04, 2025

Great people to care for my VW. Answers the phone, gives good information and a stress free service experience More

by Shedm10438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 20, 2025 -

Volkswagen Lenox responded

We’re so glad we could provide a stress-free service experience. Thank you for choosing Volkswagen of Pittsfield and for sharing your support! We look forward to seeing you next time.

September 07, 2025

Couteous, quick and capable service, as usual. Ethan goes out of his way to help, thanks. More

by Passat Diesel customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Oct 20, 2025 -

Volkswagen Lenox responded

We are thrilled that Ethan and the team took such great care of you! Thank you for choosing Volkswagen of Pittsfield and for sharing your experience. Drive safely!

September 04, 2025

Incredibly experience working with Chris Hawk! He made the process super easy and I felt very at ease purchasing my first vehicle on my own. Love my new VW Atlas Cross Sport! More

by allieleigh31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hawk
Oct 01, 2025 -

Volkswagen Lenox responded

Congratulations on your new VW Atlas Cross Sport! We’re glad Chris made your first solo buying experience so smooth and enjoyable. Welcome to the Volkswagen of Pittsfield family, and thank you for sharing your feedback!

August 13, 2025

This was an excellent first service experience at VW of Pittsfield. I brought my 2017 Alltrack in for a Haldex service. Ethan was knowledgeable courteous and friendly. The Tiguan loaner was ready when I a More

by fletcher.john1183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Aug 29, 2025 -

Volkswagen Lenox responded

Thank you for sharing your first service experience at Volkswagen of Pittsfield! We're glad to hear that Ethan made the process seamless and efficient. We look forward to assisting you again in the future. Safe travels!

August 01, 2025

Sales experience was easy and transparent. Received a great offer on a 2025 Tiguan SEL without a struggle. Fair pricing and knowledgeable sales staff. A very satisfying sales and delivery e More

by TomL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 06, 2025 -

Volkswagen Lenox responded

Tom, it's fantastic to hear you had an easy and transparent sales experience at Volkswagen of Pittsfield. Congratulations on your new 2025 Volkswagen Tiguan SEL! We truly appreciate your business and thoughtful review. Safe travels! Mark Hoch - General Manager - 413-443-4702

December 31, 2022

Great dealership to work with. Sal delivered on everything he said. Doug was a great help in financing. Both men were very kind and easy to work with. More

by J&M
Recommend Dealer
Yes
Employees Worked With
Sal
Jan 03, 2023 -

Volkswagen Lenox responded

It's great to hear that Sal and Doug took such great care of you! Thank you for choosing Volkswagen of Pittsfield and for sharing your experience. Safe travels ahead!

December 31, 2022

I have a dealership near me in NY and am so glad I drove to Pittsfield to get my car with Sal! He knew I was coming after work and asked for some information ahead of time. Everyone I spoke to was so pleasa More

by Will
Recommend Dealer
Yes
Employees Worked With
Doug
Jan 04, 2023 -

Volkswagen Lenox responded

This is great to hear! Thank you for your kind words and stellar review about us here at Volkswagen of Pittsfield! Sal is a great asset to our team and we feel lucky to have him. We wish you safe travels ahead in your new ride and hope to see you again for all your car purchase and service needs. Take care!

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