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66 Reviews of Volkswagen Marin - Service Center
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Helpful July 07, 2023
I am happy with the actual service resolution to the issue my car was having. With that said, I am very dissatisfied that my car was at the dealership for 3 days, they called me to come pick it up and issue my car was having. With that said, I am very dissatisfied that my car was at the dealership for 3 days, they called me to come pick it up and I let them know I wouldn't get there until later that evening, and they still neglected to charge my vehicle. They gave it back to me at 19% charge on a Friday night at 530pm. So, due to the insanely slow chargers at the dealership (even when I was used back to the "fast" chargers) I had to sit in the lobby to charge for over an hour just to get to 60%. It is baffling to me that you would have a vehicle for 3 days and not charge it before asking the customer to come get it. It is also confusing to me that you sell electric vehicles and do not offer rapid charging on-site. Definitely dissatisfied. More
by ID.4 owner
Employees Worked With
Ryan
May 08, 2023
I recently had the pleasure of visiting the Volkswagen dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the ser dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the service advisor, Ryan, and the service manager, Gabriel. Ryan was incredibly helpful in explaining the necessary repairs and maintenance for my vehicle, and he went above and beyond to ensure that I understood the process every step of the way. He was patient, knowledgeable, and responsive to my questions and concerns. Gabriel was also exceptional in his management of the service department. He oversaw the repair process and provided regular updates on the status of my vehicle. He was approachable, friendly, and clearly dedicated to ensuring that all of his customers received the best possible service. Overall, I would highly recommend this Volkswagen dealership and their service department to anyone in need of maintenance or repairs. The team of professionals, led by Ryan and Gabriel, exceeded my expectations and provided a truly exceptional experience. More
by Noah S.
Employees Worked With
Ryan, Gabe , Sonnen Volkswagen
December 29, 2022
Service department is on point with communication and friendliness. Haven't dealt with sales, but I wouldn't hesitate to use them if/when I replace my VW. friendliness. Haven't dealt with sales, but I wouldn't hesitate to use them if/when I replace my VW. More
by sasha
Employees Worked With
Daniel in service, Sonnen Volkswagen
