- '07 Jetta Wolfsburg
- Purchase date: Apr '07
Car has been awesome, no problems at all so far.
6/10/08 - Driver's side mirror was broken accidentally at my office parking lot. Got an appointment for 6/12.
6/12 - Drove (from white plains, ny) to Bayside service center. and I think its fair to use real names. Joe Ramos helped me in fixing the mirror without the covering case citing the reason that it had to be polished to match the color of car (black) and it will take at least 2-3 days to get it done from the body shop. Fair enough, because I wanted to wait in the lounge while they fixed it and take the car with me. But I was told that I can come back later and get it fixed. Wouldnt take more than 10-15 mins. I was also told that I could come on a weekend.
I got an appointment for 6/21, Saturday at 9.30 in the morning. The lady who booked my appointment said "Joe is on phone right now. I chatted with him on IM and he says Saturday 6/21 is fine. You can get it installed.
6/21 - I find just one lady busy serving a few customers. I talk about my appointment and tell my story. She looks for the mirror cap and finds it below Joe's desk, opens the package in front of me and tells me that they havent sent the cap to the body shop yet.
You wake up early on a Saturday morning, get ready and drive 30 miles, paying $10 in toll to learn that the mirror cap wasnt even opened from the box! I felt very frustrated. I was told by the lady to call up Joe on Monday and talk to him about it and she can do nothing at that point except say sorry. Helpless, I drove back.
6/24 - Tuesday morning, I call, repeat the story over phone all over again and this time, I talk to Warren, he sounded helpful, but transferred me to the receptionist to make an appointment again. Pissed off, I ask for the receptionist to make another appointment but 'please make that next time Im there everythings ready'.
Take this - She said she cannot promise that and says Joe's not around, so I have to give a call back. I ask if she can ask Joe to give me call back later the day and she obliges to do so. Hang up. I havent heard from them yet.
Now you decide if you want to choose Bayside or not... not if you expect a fair amount of customer satisfaction after every service appointment..