I've been getting my car serviced here for years and I'm extremely disappointed by the way I was manipulated during my last service appointment. I drive from Houston just to visit this location since I also purchased my car here and trusted Rebecca and Andrea. Yet, last time I came in for my 80k mile service, I was told that I should get my spark plugs replaced since they've "never been replaced" of course I chose to replace them since I'm always on the road and didn't want to take any chances (a cost of $196.15). Come to find out, I did get my spark plugs replaced a year ago at the same location. So Andrea basically saw a worried customer and decided to take advantage.
On my multipoint inspection, I also saw that the cabin & air filter needed to be replaced because it was deferred from the last time I got an oil change. I decided to postpone it and come back another week since I already spent so much at the appointment getting spark plugs I did not need & other services. Going back to my records from my last oil change, I was charged for the cabin & air filter to get replaced and it was NEVER REPLACED. I was charged for it, but looking back at the multipoint inspection for the same day, it was deferred which means I shouldn't have been charged.
Please stay far away from this location, just because women work/manage the service department does not mean they won't try to rip you off.