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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,621 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,621 Reviews of Volkswagen of Downtown Chicago - Service Center
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April 10, 2017
Easy in and out service I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. Car I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. Car looked great when I got it back, it had been cleaned inside and out. Our service tech Adam was friendly and professional. More
by Pruben
Employees Worked With
Adam Kaumsot
October 22, 2016
Great service! Joanna had great customer service! She explained everything to me regarding my service and gave me a fair estimate time on when my car would be ready. Joanna had great customer service! She explained everything to me regarding my service and gave me a fair estimate time on when my car would be ready. She was nice and helpful. Thanks Joanna! More
by M.B
Employees Worked With
Joanna Najdala
October 21, 2016
Great Service The people in the service department were very helpful and friendly. Robert was awesome. I will definitely return the next time my car is due for ser The people in the service department were very helpful and friendly. Robert was awesome. I will definitely return the next time my car is due for service. More
by Tania
Employees Worked With
Robert
October 15, 2016
Maintance time Fletcher Jones is always a pleasure to visit! They always make me feel welcome. I would recommend this dealership to anyone. They are always warm we Fletcher Jones is always a pleasure to visit! They always make me feel welcome. I would recommend this dealership to anyone. They are always warm welcoming. More
by Rose207
Employees Worked With
Mike Kaaumo
October 14, 2016
Terrible service and rude attitude Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get Absolutely terrible service, rude and unprofessional. I was told that my car was under warranty and they would fill up the Ad blue for no charge. Get a call next day saying that does not include the cost of the Ad blue. Then the services manager calls me and is rude and kept interrupting me telling me that I was wrong and was not being treated unfairly and hung up on me. I'm going to pick up my car and get it fixed somewhere else even if it costs more. This is not the service I have come to expect from VW and would highly recommend anyone looking to get their car fixed here, to go to another dealer to not be disappointed and treated badly. Very disappointing. More
by caarl2000
Employees Worked With
Roberto
October 07, 2016
Excellent Service Department My son goes to school in Chicago and I live in California. I dealt with Robert Negrete re: the repair to the car. I was extremely impressed with h My son goes to school in Chicago and I live in California. I dealt with Robert Negrete re: the repair to the car. I was extremely impressed with his professionalism and with the high level of customer service. I would highly recommend your dealership to anyone. Also, my son will always go there for anything he may need. More
by mocha
Employees Worked With
I only dealt with Robert I am sure there were other people in the mix but Robert was my go to guy.
October 03, 2016
Fast Service Very fast service. Everyone is very friendly. I made my appointment the day before without issue. I received texts throughout the process keeping me Very fast service. Everyone is very friendly. I made my appointment the day before without issue. I received texts throughout the process keeping me up to date. More
by BMG
Employees Worked With
Robert Negrete
September 20, 2016
Extremely helpful and professional Servando went above and beyond to help assist me while servicing my car. I recieved my car in a timely fashion, it was a pleasure using the service de Servando went above and beyond to help assist me while servicing my car. I recieved my car in a timely fashion, it was a pleasure using the service department at Fletcher Jones VW More
by Andrew815
Employees Worked With
Servando Lopez
September 14, 2016
Disappointing I brought the car in for an diagnostic check before our road trip out East. I brought the car in on Monday morning, September 6th, and was advised tha I brought the car in for an diagnostic check before our road trip out East. I brought the car in on Monday morning, September 6th, and was advised that extensive work was needed to bring the car up to performance. The cost of the repairs was $1840.35. I picked the car up at 5:30PM on Monday, September 6th, and drove it home which is 1.3 miles from Fletcher Jones. On Tuesday morning, September 7th we went to pack the car for our trip, and found the left front tire flat. This caused us to cancel our road trip, and we ended up flying out East and renting a car. Tomorrow morning I am bringing the car in to get the tire fixed, and hope it lasts more than 1.3 miles. Glenn Mc Donald for Laura Donkel More
by Laura1
Employees Worked With
Sam Bautista
September 13, 2016
I was pleased with my car service and couutsey shown to me. I took my car for a recall.warranty. Servando Lopeez explained me every thing and also told me how long it will be to complete the work. Also they d I took my car for a recall.warranty. Servando Lopeez explained me every thing and also told me how long it will be to complete the work. Also they did my car inspection. Also, They offer me a shuttle service. I was pleased with the service and their car inspections. This was my first experience as I moved from Philadelphia, PA. More
by Ami711
Employees Worked With
Servando Lopez
