Volkswagen of Eau Claire - Service Center

Thanks to Ken Vance dealership for servicing my '86 Mercedes. This came at a time when other dealerships refused to take in a vehicle this old. They have also serviced my two Audis one of which requi Mercedes. This came at a time when other dealerships refused to take in a vehicle this old. They have also serviced my two Audis one of which required extensive collaboration with the company itself. I am extremely satisfied with Ken Vance service and their friendly and courteous service writers Michelle, John and Tyler. More

Rob and his team did a great job checking my car over st the end the end More

Good service and explanations of what was done. Comfortable waiting area.Good coffee was provide. Comfortable waiting area.Good coffee was provide. More

Thank you for your timely and excellent service on my Audi wagon! As far as the technical work, in particular, I want to thank Cody, who is an immensely talented technical consultant, your top technical Audi wagon! As far as the technical work, in particular, I want to thank Cody, who is an immensely talented technical consultant, your top technical team, and your excellent service coordinators. Thank you again! More

Was quoted $750 for a repair and they did not include the diagnostic fee when speaking to me. I was under the impression I would only be paying $750 and ended up paying near $1000. diagnostic fee when speaking to me. I was under the impression I would only be paying $750 and ended up paying near $1000. More

I have always been very pleased with the service received at the Ken Vance dealership. at the Ken Vance dealership. More

Great staff, great experience. Oil change, tire rotation, and complimentary car was completed while I waited. Oil change, tire rotation, and complimentary car was completed while I waited. More

Could not diagnose the problem definitively. Then had no availability to work on the problem for 15 days and took that long to get the initial appointment. Ugh! Then had no availability to work on the problem for 15 days and took that long to get the initial appointment. Ugh! More

top notch service department tho perhaps understaffed as it took a while to order needed parts and schedule installation. it took a while to order needed parts and schedule installation. More

Very efficient and professional. I had trust in the service I was given To my car. I had trust in the service I was given To my car. More