Volkswagen of Fairfield - Service Center

Review Title: Sold Me a Lemon – No Accountability I purchased a vehicle from Volkswagen of Fairfield, and it’s been a nightmare ever since. Within a short time of ownership, the car started having seri purchased a vehicle from Volkswagen of Fairfield, and it’s been a nightmare ever since. Within a short time of ownership, the car started having serious issues. I brought it in for repairs over a week ago, and not only has nothing been fixed, but communication has been almost nonexistent. At this point, I believe they knowingly sold me a lemon. I expected more from a certified Volkswagen dealership. If you’re considering buying from this location, proceed with caution — in my experience, they do not stand behind the vehicles they sell or prioritize their customers. More

I received a recall notice and a $50 gift card for a 2019 Atlas. I’ve never owned a 2019 Atlas or any other VW. I called the dealer to find out how they got my name, thinking someone stole my identity. I spo Atlas. I’ve never owned a 2019 Atlas or any other VW. I called the dealer to find out how they got my name, thinking someone stole my identity. I spoke to three different employees - one each in sales, service, and finance, as well as someone in the corporate office. No one could tell me anything, other than it could be a marketing scam. I then emailed the GM, Ivan Figueroa, since he was never available to take my call, but received no response. Where is the customer service? And why isn’t anyone being honest about the mailings? Why hasn’t the GM answered my emails? More

Everyone was very polite and helpful I look forward to brining my vehicle back into service. brining my vehicle back into service. More

Great service thank you! Every one was so friendly, the car was cleaned, the video was so awesome! Every one was so friendly, the car was cleaned, the video was so awesome! More

Darrell gives excellent customer service. He and the staff very great. Everyone made my visit pleasurable. He and the staff very great. Everyone made my visit pleasurable. More

This is the second time they sent me a review and I’m even more disappointed than before I have had my car since July 3 and st least 5 of those days trying to fix it the check engine light came on the fi even more disappointed than before I have had my car since July 3 and st least 5 of those days trying to fix it the check engine light came on the first day I had it and now the car is parked and can’t drive it because it’s not getting enough power because the part they replaced is still broken this was the worst first time car buying experience I ever had I should have gave the car back the second time I came in when I had the chance but was told everything was ok what a lie so now if they do fix it are there going to be engine issues because of being driven while the map sensor need to be replaced I will never feel comfortable driving the car this is absolutely horrible I’m tired of reaching out I pray they make this situation right because this is not ok More

Quick and fast. And was very knowledgeable. I’ll recommend this dealer for sure 10 out of 10! And was very knowledgeable. I’ll recommend this dealer for sure 10 out of 10! More

Very Happy with my first New VW of Fairfield Service experience. Service Team was there to answer all questions I had (in person and via text). Tech who serviced my vehicle and recorded a video detailin experience. Service Team was there to answer all questions I had (in person and via text). Tech who serviced my vehicle and recorded a video detailing the work that was done and noted results for various items checked. 30K Mile Service at a fair price. Friendly people. More