Volkswagen of Fort Myers

Most Likely LAST UPDATE All the bad reviews I posted and the long “saga” that followed could have been easily avoided if Volkswagen of Fort Myers’ sales manager, Monti, had shown one ounce of interest in m the long “saga” that followed could have been easily avoided if Volkswagen of Fort Myers’ sales manager, Monti, had shown one ounce of interest in managing my inquiry letter and pictures forwarded to him on 9/6/2024. Instead, he chose to ignore and pretend he never read it. Inquiry in regard to the extreme level of metal corrosion under the frame of the vehicle I purchased from this dealership. Little he knew, ‘the issue’ turned into ‘issueS’, similar to a snowball downhill. It went from metal corrosion to my driver’s license suspension due to VW of Fort Myers’ negligence to process my traded-in car appropriately. In addition, they mishandled the paperwork of the Vehicle Registration. I received a totally wrong document with vehicle information that wasn’t the one I purchased. For over SEVENTY days these issues were not resolved, the level of carelessness was appalling. After weeks of getting no response from VW of Fort Myers, I sent a letter to Volkswagen USA Headquarters and decided to call their Customer Service directly. The customer service agent who answered the call, his name is Logan. Despite my contempt and animosity, due to my frustration, Logan applied a big dosage of patience, he took the time to ask and to listen. After consulting with his supervisor he assured me they were going to refer my case to the Regional Manager of the area. As said as done. The next day I received a call from Volkswagen Regional Manager, Daniel P. After a thorough Q&A session, Ms. Daniel explained she would start working on my case and would keep me updated whether there was progress or not. She did through and through. Two weeks after VW Regional Manager Ms Daniel P took control of my case and several missed calls from VW of Fort Myers management, finally, I received a call from the General Manager, Jimmy. He informed me, regarding metal corrosion, the vehicle passed a Safety Inspection, not clear to me if the metal corrosion was part of that inspection. He also said they were going to work on the Vehicle Registration mess. Seventy days after the purchase of the vehicle, I finally received the correct Vehicle Registration. Thank you to Volkswagen Regional Manager Ms.Daniel P. Her diligent, effective mediation was pivotal to solving my case. Without Ms. Daniel, my case would probably still be unresolved More

Very professional staff, very customer oriented. They get things done and not trying to sell extra stuff we don’t need. They get things done and not trying to sell extra stuff we don’t need. More

Todd was great. I really appreciated his wonderful and friendly service! Bought a new Tiguan! I really appreciated his wonderful and friendly service! Bought a new Tiguan! More

Josiah was great from start to finish of getting me into my new lease. Everyone at the dealership made it a smooth and painless process! my new lease. Everyone at the dealership made it a smooth and painless process! More

Best car buying experience I have ever had! !! Informative, fair, and smooth lined process. Gary, our salesman was the BEST! !! Informative, fair, and smooth lined process. Gary, our salesman was the BEST! More

I had a great experience! From the minute I got out of my old car to the minute I received my new one. Cameron and the whole team made the whole process seamless with none of From the minute I got out of my old car to the minute I received my new one. Cameron and the whole team made the whole process seamless with none of the gamesmanship other dealerships. I was able to get the car I needed at a price that I was able to afford without being raked over the coals. Easily the best buying experience I’ve had in 43 years of car ownership. Thank you! More

I think this was the best car buying experience I have ever had. The salesman was friendly and helpful. The process went very quickly and smoothly. ever had. The salesman was friendly and helpful. The process went very quickly and smoothly. More

The VW of Fort Myers dealership is clean, friendly, hospitable, and was a pressure free experience. Me, my wife, and our son were there last week and our comfort and our questions were their priority. hospitable, and was a pressure free experience. Me, my wife, and our son were there last week and our comfort and our questions were their priority. Great dealership experience. Josiah presented us with the numbers we requested and at no moment did we feel pressured or uncomfortable. He answered every question with 100% clarity and knowledge of the products in question. This was a very pleasant car buying experience because of him and the rest of the VW of Fort Myers team. Thank you! More

The dealership was very clean people very helpful. The salesman was very polite did not push for any videos or anything like that The salesman was very polite did not push for any videos or anything like that More

Jimmy and Jeremy were outstanding! !!! I bought 3 cars at the same time for my family. I really appreciate their kindness and expertise! Jordan is also a great guy!!! !!! I bought 3 cars at the same time for my family. I really appreciate their kindness and expertise! Jordan is also a great guy!!! More