Volkswagen of Garden Grove

Buyers BEWARE We just couldn't resist the promotional APR of 0% for 72 months and 6 months deferral for the first payment, and were set to purchase 2 cars from this We just couldn't resist the promotional APR of 0% for 72 months and 6 months deferral for the first payment, and were set to purchase 2 cars from this dealership for our business; an Atlas for myself and a Tiguan for my mom. Also, we each had a vehicle to trade-in. Most of the negotiations were through emails. Basically, they will agree to anything to get you in the door. Once there, they will come up with every excuse why they can't give you the number that was agreed. We couldn't agree on the trade-in value on my vehicle so we put negotiations on the Atlas on hold. However, we came to an agreement on my mom's trade-in and the purchase price on the Tiguan. Be careful of the finance guy, David Keefe. He is very condescending and will try to upsell you everything from paint protection (even though its covered under warranty), prepaid service ($200 oil changes), extended warranty, etc. On the final document, the numbers didnt't add up and was higher than we agreed upon. He rudely refused to change it, and conveniently, the sales team was no where to be found to sort it out. They had already taken my mom's car away so we felt trapped. My mom signed under all the duress and as we left, not a single "thank you", "have a nice day" or even a "goodbye". Within 5 minutes of getting situated in the new car, the staff kicked us off the lot. After we left, I had no intentions on buying the Atlas from them. Instead I purchased the Atlas at another dealer 3 days later. My advice is 1) Do not give up your trade-in key until everything is signed. Make sure you have a way out 2) If they promised anything extra, get it in writing. We were promised a sunshade ($36 value) and David said he would put it in writing later. He never did, we never got it. 3) You can cancel the contract up until you take delivery of the new vehicle, which is once you drive it off the lot, it is a done deal. The silver lining of all this is, as I was purchasing my Atlas from another dealer, they told me that the promotional 6 month deferral was only for personal and not for businesses. As arrogant as David was, he made the mistake of giving us the 6 months deferral and I have zero reason to help him redo the contract. More

misleading advertisements . Including federal tax benefit in the price without telling the customer. They just want to show up first in your search list Also, they have more re . Including federal tax benefit in the price without telling the customer. They just want to show up first in your search list Also, they have more restrictions and still not telling the customer More

Awful customer service with the service center Never take your car here! I brought my car to get the engine light diagnosed. When I went to pick up the car, they had damaged it (it was hit on the b Never take your car here! I brought my car to get the engine light diagnosed. When I went to pick up the car, they had damaged it (it was hit on the back left, see picture). They denied doing any damage. I had them look at video footage and they realized there was NO damage to the car when I dropped it off originally. They agreed to fix it for me. However, when I went to pick up the car again, there was MORE damage and they hadn't fixed the entire car! They only fixed part of it (the black plastic part was still broken!). It took a ton of haggling back and forth to get them to agree to fix the rest of it. I had to wait at the dealership for 3 hours. Additionally, their staff was rude and insulting to me and accused me of only taking my car to them to get diagnosed for free and then having pep boys work on it. This is completely untrue! They had sent me a coupon for a free diagnosis. After it was diagnosed, I decided to sell the car instead of getting it fixed. I have spent hundreds of dollars at this dealership for oil changes, engine diagnosis, and air bag repairs. They accused me of not being a "regular customer". Even if it was the first time I was going there, if you damage someone's car, you should fix it immediately and not insult the customer. I have never been treated with such disrespect. I would NEVER go here again! The guys that work in the service center are rude and disrespectful. They also put down other service centers (ie: pep boys and jiffy lube) and say that other service centers are incompetent and don't know what they're doing. The guys that work here are egotistical and arrogant and think they know everything. Clearly they don't know how to give good customer service. More

Amazing customer service I'm very pleased with customer service at this dealer. Clayton was amazing. I had to leave my car to get service while on vacation. He texted me and k I'm very pleased with customer service at this dealer. Clayton was amazing. I had to leave my car to get service while on vacation. He texted me and keep me updated about my car during the week. I got my car fixed ahead of schedule and they let me leave it there until I get back. Anya was also wonderful and very helpful. I'm a happy camper. More

New GM is Horrible DO NOT PURCHASE A CAR FROM THEM. I purchased a brand new car, and after signing the papers, I find out that the car stereo is broken. They loaned me a DO NOT PURCHASE A CAR FROM THEM. I purchased a brand new car, and after signing the papers, I find out that the car stereo is broken. They loaned me a car and after one month I still had not recieved my new car. The GM given me less then 24 hours to return the loaner car and now expects my wife and to get back and forth from work in one car. I work in LA and my wife works in Anaheim. This place played me. DO NOT GO HERE...To top this the GM Agnus Gilford did not even come out of her office when I went back and returned the vehicle. What type of leadership is this dealership setting to the other employees. If your looking for a VW go to HB VW. Not only did I get the same car but we got free car washes for a year and a HB city parking pass. That is a sweet gift. GGVW 2 Thumbs down. HBVW AWESOME . More

Nathan is amazing! I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and from w I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and from work everyday & because of this, my two year old car already had 50k miles on it! Nathan ended up getting me a great deal that allowed me to trade in my car for a brand new, upgraded version with a lease deal that totally fits my needs and makes more sense considering my driving habits. Nathan is very thoughtful and really looks out for the customer's best interest. If buying a car from here, always ask for Nathan! I always leave happy and confident in my buying decision after working with him. :) More

Great dealer Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my leas Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my lease. They definitely cared about my situation and aimed to help me. Highly recommend this dealer over the others. More

New car lease Zhong was very helpful and patient. He did not rush through the process and took time to go through everything. He was also very nice. Zhong was very helpful and patient. He did not rush through the process and took time to go through everything. He was also very nice. More

Great Car Buying Experience I was asked to help my granddaughter in her purchase of a car that she found at VW of Garden Grove. The salesman, Walter Uston, was very courteous a I was asked to help my granddaughter in her purchase of a car that she found at VW of Garden Grove. The salesman, Walter Uston, was very courteous and personable. He expedited the process and we were out of the dealership within an hour, which is unprecedented in my experience. My granddaughter is extremely happy with her car and I would certainly recommend this dealership and Walter to anyone. More

Lovin' It! We are so please with our car and with the service we received during the purchasing process. Everyone was helpful, friendly, and informative. We've r We are so please with our car and with the service we received during the purchasing process. Everyone was helpful, friendly, and informative. We've recommended Walter to many of our friends and acquaintances! More