Volkswagen of Midland Odessa

This place has to be the worst place I have ever dealt with in customer service Left my car off for an oil change and alignment...two days later they have not even started the process I go to pick up with in customer service Left my car off for an oil change and alignment...two days later they have not even started the process I go to pick up the car and the back bumper is off and waited to get it put back on. Paid 150 for them to do nothing I would not a buy a car from this place for any reason I should have taken it to Lubbock to get it serviced ... the service department is the worst in Midland ! More

I’ve taken my car there for repairs 3 times and oh how stupid I was to do that. They charged me close to $3k and didn’t even fix the car, not to mention they charged me for storing it there for probably 2 stupid I was to do that. They charged me close to $3k and didn’t even fix the car, not to mention they charged me for storing it there for probably 2 months and they weren’t even working on it until I got onto them. More

I bought a used car at this dealership close to 3 months ago from Bryan Wilson, they want to give you all the glory and attention at the time of sale but once that sale is signed it is downhill from there. ago from Bryan Wilson, they want to give you all the glory and attention at the time of sale but once that sale is signed it is downhill from there. Granted a used car is just what it says but I made a call 3 weeks ago to inform him of some front end damage just to see if something could be done and still waiting for that call . My how things change. Had sent him an email shortly after the purchase on a warranty paper and he has yet to find out the answer. I can promise you that will be my last car bought by him and the dealership. I do not recommend Volkswagen of Midland nor Bryan for a salesman. More

I purchased a vehicle from this dealership on Saturday, December 28th. Bryan was our sales person and we really enjoyed working with him. He was very professional and not at all pushy. Our purchase didn’t December 28th. Bryan was our sales person and we really enjoyed working with him. He was very professional and not at all pushy. Our purchase didn’t take long at all since Bryan was very knowledgeable and was able to answer all of our questions and concerns. We are very happy with our 2019 Atlas purchase and will definitely recommend this dealership to family and friends. More

I purchased a pre owned vehicle from Jesse Rodriguez. He was very helpful and made my experience a pleasant one. I hate sitting at a dealership all day and they had me in and out quickly. I highly recommend was very helpful and made my experience a pleasant one. I hate sitting at a dealership all day and they had me in and out quickly. I highly recommend Volkswagen of Midland and Jesse Rodriguez. More

Bought a 2017 sales lady was great thank you for being a professional,i would buy another vehicle at VW in Midland,love my car. professional,i would buy another vehicle at VW in Midland,love my car. More

Good service!l Excellent service in helping me find the perfect car for me! Very friendly and willing to help me out right when i walked in. I am very pleased with t Excellent service in helping me find the perfect car for me! Very friendly and willing to help me out right when i walked in. I am very pleased with the car i picked! More

Amazing every time! This is my 2nd service with Volkswagen of Midland 02/05/2019 and my initial 5 star review was not a fluke! These guys are truly awesome. Did not try a This is my 2nd service with Volkswagen of Midland 02/05/2019 and my initial 5 star review was not a fluke! These guys are truly awesome. Did not try and upsell my one bit and did a timely job on a service on my 2015 Volkswagen Golf. I believe they also service all other makes and models too! Thank you Vw of Midland team and see you in 5k! Sincerely, Kayvon More

Rhett in service was AWESOME! Excellent service! I took my VW Golf TDi there on 10/30/18 to get an oil change and was taken care of very well by Rhett. He helped me with a few iss Excellent service! I took my VW Golf TDi there on 10/30/18 to get an oil change and was taken care of very well by Rhett. He helped me with a few issues that I was having without a hiccup. I am new to the midland area and was very impressed by his customer service skills. They may be a small dealership, but they don't lack in taking care of their customers. The whole service staff were awesome. THANK YOU! - Kayvon More

This dealership is a shame for VW First experience with this place I had couple months ago when I brought my Touareg TDI for emission compliance repair. When I showed up I was told my First experience with this place I had couple months ago when I brought my Touareg TDI for emission compliance repair. When I showed up I was told my car would have to stay there for more then a week to order parts and complete repair (although that model did not require parts, just a computer flush), and they could not offer a loaner car as they had a waiting list for that. It would be nice of them to notify in advance but nobody bothered. I ended up doing this repair in Lubbock VW, - took them 4 hours to complete everything. My 2nd encounter was with a sale department. I was scheduled to test drive a new Touareg. I came on time, but it turned out the car was not ready to be test driven and would not be ready for couple more days. Why the sale person did not tell me that in a first place when she scheduled that appointment? Probably it slipped her mind. So we agreed she would call me in couple days to schedule another appointment. It has been more then 3 weeks since then. She never called. I am driving new Touareg already, but I bought it in Amarillo. I am NEVER not going to VW of Midland! More