Volkswagen of North Tampa - Service Center

Luis, in Service, was very accommodating and understood my time restraint. He was a pleasure to work with as is everyone in the service department. It is always a great environment and I know my car is wel my time restraint. He was a pleasure to work with as is everyone in the service department. It is always a great environment and I know my car is well taken care of. Thank you, Luis! More

We you need their help or want to schedule maintenance they have always been accommodating. A customer couldn't find a better service department. they have always been accommodating. A customer couldn't find a better service department. More

Excellent service. ....tv in wait area was out of service. Luis and his team were thorough and efficient. ....tv in wait area was out of service. Luis and his team were thorough and efficient. More

Work was completed satisfactorily, but communication was essentially non-existent. Was like pulling teeth to get my advisor to provide updates, and never did so in a proactive manner. essentially non-existent. Was like pulling teeth to get my advisor to provide updates, and never did so in a proactive manner. More

I dropped my car off at 8am, I called at 5pm and never received a call back. I was without my car for a whole day with no status as to why it was taking long. Customer service is poor . Very unhappy received a call back. I was without my car for a whole day with no status as to why it was taking long. Customer service is poor . Very unhappy More

Luis was amazing and a huge help in getting the car fixed. I would recommend them. fixed. I would recommend them. More

Michael was patient explaining what was wrong with my car when I got to the dealership and fixing a light that was still not working and showing up on my dashboard before I left. I was only given a 30 minute when I got to the dealership and fixing a light that was still not working and showing up on my dashboard before I left. I was only given a 30 minute notice to come get my car before they were closing and I was not provided a loaner car or complimentary ride to the dealership like they had previously said was available which was frustrating. More

Disappointed. Noticed the hood was unlatched after returning home, service tracker wasn't reset, and there was oil on the engine cover. Simple checklist items that Noticed the hood was unlatched after returning home, service tracker wasn't reset, and there was oil on the engine cover. Simple checklist items that are easily avoidable More

Not punctual. Had no understanding of services available for car. Didn't address concern I had if radio column. Waiting area is old and no food options. Had no understanding of services available for car. Didn't address concern I had if radio column. Waiting area is old and no food options. More