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Volkswagen of Ocala - Service Center

Ocala, FL

4.6
686 Reviews

686 Reviews of Volkswagen of Ocala - Service Center

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March 02, 2022

If you are anywhere around the Ocala area. Or really anywhere in Florida and need help with your Volkswagen this is the guy to help. I would rank him top 12 in the ENTIRE country year after ye More

by Rob Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

Volkswagen of Ocala responded

He is and we are very proud of him! Thank you for the 5 star review!

March 02, 2022

My first VW Passat was in 2011. My second was in 2014. I cannot imagine dealing with another service advisor other than Danny. He made owning a VW a pleasant experience. Timely, pre More

by William
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review! Danny is amazing and we are lucky to have him.

March 01, 2022

The Service was good thank you for getting me to home and there I appreciate it I would do service to you again More

by TSCOTT20
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

February 27, 2022

Great service and treatment I appreciate the service and I plan to go back for future service for sure More

by Mario Ruiz
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
Mar 01, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review for our service department.

February 26, 2022

Three hours for an oil change. A bit excessive time. I had a scheduled appointment. More

by MZ_NITA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malaun Humbert
Mar 01, 2022 -

Volkswagen of Ocala responded

I am sorry about your wait time. Unfortunately during these times, staffs are a little lite and business is at an all time high. We will try and do better next time for you.

February 26, 2022

Extremely poor communication. Phone calls not returned. Service not provided as promised. Service department seemed unconcerned More

by VOMISAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Schlenker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Martin, Heather Klopp
Feb 26, 2022 -

Volkswagen of Ocala responded

I am sorry that you did not feel as though you received 5 star treatment. We will work harder next time to make sure you are completely satisfied.

Feb 26, 2022 -

VOMISAI responded

5 star treatment? Got ZERO stars!

February 26, 2022

I appreciate the attention to detail and the video surrounding my car. Danny is great. More

by PATRICIAPOLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

February 26, 2022

I have used Ocala Volkswagen dealership for many years. Dannie in repair shop is top great always gets us in on time with no hassle. Replaced my Tiguan with Atals this last visit. The sales person Willia More

by YANKEDANIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tj Richmond, William Worthy
Mar 01, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review and awesome write up for the staff.

February 25, 2022

Appointment was on time and so was everything else. Maintenance was done and also auto butler. My car seems to be running well. I’m grateful that I took the maintenance plan which helps out in the long More

by LEONAD827
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

Volkswagen of Ocala responded

Thank you for taking the time to leave us a 5 star review.

February 24, 2022

Heather was a pleasure to work with. Everyone there is friendly and welcoming. Great experience. More

by KLM278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
Feb 26, 2022 -

Volkswagen of Ocala responded

Thank you for taking the time to leave Heather a review.

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