Volkswagen of Olympia

I had been working with a salesman via text and email the day before I came in to look at vehicles. I clearly stated what I needed given the fact that my son has special needs. The very next day we show u day before I came in to look at vehicles. I clearly stated what I needed given the fact that my son has special needs. The very next day we show up... Looking for a Rogue or Outback. What happened instead was pushing me for a Ford or Volkswagen. When I was working with the salesman he said that there was a Volkswagen in another one of their lots and that he was going to check in and see if the vehicle was there. While we were waiting for him to figure things out, he went from things where we needed in a car to a sub compact.car that is too small for our needs. It then turns into we can't get a vehicle with low milage & a decent price. Well, after being pushed around I decided leaving was the best option. Was I done, yes, but they were not. I got a video of a Volkswagen to keep me interested in them... This is why I walked away... More

If I could give a ZERO star rating I would! Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on D Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on December 27, 2024, for a timing belt replacement—quoted at $2,581.61 plus tax. I was also told a brake lamp switch fault would be covered under warranty. On December 31st, I was told my car was ready, paid the final bill of $2,867.53, and picked it up. Minutes after driving away, I pulled over to check under the hood—just being cautious after such a major service. What did I find? A torque bolt sitting loose on the cowling below the windshield. I drove straight back to the dealership to report it. Instead of taking the issue seriously, I was met with a string of dismissive, unprofessional responses: • “That bolt isn’t from your car.” • “Did you put it there?” • “Maybe a tech working on another car left it there.” No accountability. No apology. No inspection. Just deflection and excuses. This wasn’t just about a bolt—it was about trust, workmanship, and the complete lack of responsibility shown by your staff. I paid nearly $3,000 and walked away with serious doubts about the quality and care that went into the job. I won’t be returning—and I think others should know what kind of experience they might be in for when it comes to service and support at VW of Olympia. Respectfully, Troy Trocano -Former loyal customer More

Recently bought a vehicle from Volkswagen of Olympia. Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had our rims powder coated for us at no charge because we wanted black rims. I definitely will be returning to Volkswagen of Olympia for my next vehicle purchase. More