Volkswagen of Orland Park - Service Center

this is the second time they have had to keep my vehicle for a day and i've had to go to work and they have told me they don't have any loaner cars i was the first car to and i came early at 7:30am. I had t for a day and i've had to go to work and they have told me they don't have any loaner cars i was the first car to and i came early at 7:30am. I had to call my Boss of all people to call off and try and find a ride home so my boss came to get me and let me use the company car for a day how embarrassing for me. I looked really needy and now work is not the same because now i feel like i owe my boss and anything i'm asked of i need to do it whether or not i'm getting paid for it or not I don't like this feeling. More

Kelly in the service department was great. Everyone I ran into in the waiting area/showroom were friendly. Everyone I ran into in the waiting area/showroom were friendly. More

They will promise you, great service, loaner cars,etc. , anything to make the sale. Then after the car sale will deliver the opposite. I would never buy a car from them again. , anything to make the sale. Then after the car sale will deliver the opposite. I would never buy a car from them again. More

My service writer Kelly was outstanding. He let me know what was wrong with my car and the work that needed to be done. I never felt pressured by him. He let me know what was wrong with my car and the work that needed to be done. I never felt pressured by him. More

Really good service and also really quick fix I am 100% happy with the service happy with the service More

We will not be returning for service due to your service employee, Geraldo. I had been in sales for 20 years and have now managed my own business for another 25 and never raised my voice to a customer like employee, Geraldo. I had been in sales for 20 years and have now managed my own business for another 25 and never raised my voice to a customer like he did. I was trying to understand what happened during my multiple trips to your facility and he wouldn’t listen to me, cut me off and yelled defensively at me. This is not acceptable behavior and he has lost you any future business from us. More

Everything was just fine I purchased car from there, so service was good. I'll be back to get other done when I have the funds service was good. I'll be back to get other done when I have the funds More

Clean, friendly staff, and organized. Gerardo listened to my concerns, took care of me very professionally and fast. Gerardo listened to my concerns, took care of me very professionally and fast. More

My car wouldn't start--I called for a tow. The fellow was able to jump start and I rushed over to VW. Kelly took care of the situation. He was very helpful. The fellow was able to jump start and I rushed over to VW. Kelly took care of the situation. He was very helpful. More

Kelly was great! ! He kept me informed from start to finish. He made sure to check if i have warranties to help with my service cost. He check to make sure I didn’t ha ! He kept me informed from start to finish. He made sure to check if i have warranties to help with my service cost. He check to make sure I didn’t have any open recall on my truck. Kelly customer service is top tier!!! More